SPECIALIST
Romania
1
1406511BR
2.5-5 Years
DWP-USS-Remote Desktop Support
B-Tech
01-May-2024
Brasov
Business Line FT
Administrator
Windows and MAC Support (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
INFRA
Others
CONSULTANT
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