Lehigh Valley Health Network

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

The VP of Practice and Service Line Operations will be responsible for non-provider clinical staff, practice and ambulatory operational oversight for employed physician and APC service lines. The VP of Practice and Service Line Operations is responsible for developing and implementing patient centered processes to ensure a superior access to care and customer experience. The continuum of care includes physician practices, hospital based ambulatory services, outpatient operations and other settings that might be unique to the specific Service Line. The VP of Practice and Service Line Operations utilizes continuous quality improvement, innovation, creative problem solving, and the application of lean principles to achieve network and Service Line goals. This includes proper utilization and cost containment in support of the networks value-based goals. Supports, partners, and co-develops the continued evolution of care delivery models in service to patients and colleagues. The VP of Practice and Service Line Operations reports to the Senior Vice President of the Service Lines.

Job Duties

• Primary Functions: • Ensures access is maintained through proper staffing, working with leadership on clinical resource availability, optimizing and maintaining templates that provide maximal access. • Drives achievement of Service Line operational goals, by collaborating with appropriate Service Lines, network, and nursing colleagues maintaining the focus on the patient experience and operational effectiveness. • Provides operational leadership for delivery of services in practices, clinics, ambulatory programs and facilities within the Service Lines. • Ensures that Service Line operations provide optimal efficiency, utilization of resources, and provides a patient centric experience. • Partners with clinical and senior leadership to support the evolution of care delivery models within the Service Lines and incorporate value-based care to meet the needs of patients. • Responsible for performance outcomes focused on quality, affordability, patient and colleague experience. • Assesses individual performance and, in collaboration with leaders, defines areas for growth and provides opportunities for development. • Works with appropriate LVPG resources such as finance, professional services, provider recruiting and others to ensure necessary physician and support services are integrated under the Service Lines. • Monitors and reports out on significant KPIs to ensure that Service Line operations remain within established fiscal and operational parameters. • Supports growth initiatives and partners in the development of business plans for proposed new programs, equipment, locations and services. • Develops and secures approval of fiscal year operating and capital budgets. • Implements and interprets operating policies, procedures, and programs established by the Board and the senior management staff. • Identifies recruitment needs and makes recommendations to Human Resources to address same. • Participates in strategic planning and contributes ideas/innovation, anticipating market needs. • Assumes responsibility for stated projects or functions.
• Standard Expectations: • Provides oversight of Finance and P/L across assigned departments and practices including budget management, revenue cycle optimization, expense reduction, and value analysis • Ensures Operational Efficiency across all assigned lines of service • Maintains compliance with all regulatory requirements, minimizes legal risk, and prepares for audits and inspections • Maintains all contractual Employer/Payor Relationships • Develop Capital Plans and provide adequate facilities to serve existing and new development • Leads Colleague performance management Talent Management & Development across assigned departments • Maintains Supply Chain, conducts value analysis • Leverages technology to improve patient care, and expand virtual care options
• Shared Accountabilities: • Advance Service Line Strategy & Operating Model, collaborate across the network to set goals, operationalize initiatives and improve care alignment • Increase market share and drive growth. Collaborate and manage mergers and acquisitions • Advance Program Development initiatives across the network in collaboration with leadership • Collaborate across the network to drive innovation initiatives that improve the value-based care model • Drive HRO Culture – Performance Excellence and Continuous Improvement • Lead Service Line operational results review and improvement • Collaborate with colleagues and leadership to improve Value-Based Care and Population Health, models • Represent the LVHN Brand and uphold the highest reputational standards • Work to ensure the best possible Patient, Provider, and Colleague Experience across the network • Drive Operational Change Leadership to advance innovation efforts

Minimum Qualifications

• Master’s Degree Degree in Health Services Administration, Business Administration, Public Administration (with Health Services emphasis), or related fields of study.
• 7 years experience in a large medical practice group and/or integrated practice group within an integrated delivery system.

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Influenza vaccination and COVID-19 Vaccination is required for all colleagues unless medically contraindicated or due to a bona fide religious belief or practice. Applicants possessing a medical marijuana card will not be considered for safety sensitive positions.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

https://youtu.be/GD67a9hIXUY

Work Shift:

Day Shift

Address:

707 Hamilton St

Primary Location:

One City Center

Position Type:

Onsite

Union:

Not Applicable

Work Schedule:

8:00-4:30

Department:

1012-99106 LVPG-L COO Operations