Ivy Tech Community College

Under the direction of a full time faculty member, the Lab Technician position will provide support of the daily activities of the local School of IT facilities. The position participates in the diverse job tasks of a traditional IT Support Team, including, but not limited to support of general hardware and software, printers, networking equipment, Microsoft servers, and related IT equipment. The IT Technician assists staff, faculty, and students with the operation of classroom IT and instructional equipment, and conducts all activities with an appreciation and respect for diversity of people, styles, and viewpoints.

Major Responsibilities

• Manage the hardware, including servers, PCs, projectors, and networking hardware in labs at the Muscatatuck Urban Training Center, the Columbus campus, the Franklin Campus and at Columbus Signature Academy as needed
• Manage the 4 labs across three counties
• Provide student support during open lab hours and assist instructor during classes
• Provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional appearance and demeanor at all times
• Follow regular equipment maintenance schedules, and follow preventative measures as instructed to reduce downtime
• Assist in moving equipment as assigned
• Maintain process documentation for all labs

The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.

Minimum Qualifications

AAS or higher in a computer-related field. Must possess strong written and verbal communication skills. Must be a self-starter and willing to learn on the fly.

Preferred Qualifications

May substitute equivalent experience and or certifications for degree. Must be proficient with current hardware and software technology. Professional experience preferred. Knowledge of SmartDeploy a plus.

Other Requirements

Any of the following certifications preferred: A+, Network+, CCNA, Security+, Microsoft Server certifications.

• Must possess good customer service and organizational skills
• Must possess strong written and oral communication skills and be able to provide service over the phone, through email or in person
• Must be able to maintain documentation and to do research
• Must be proficient with current hardware and software technology
• Must maintain professional relationships with peers and superiors
• Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support
• Must be dependable
• Ability to stay calm in stressful situations
• Ability to handle multiple competing priorities
• Must be physically capable of climbing ladders and lifting up to 30 pounds repeatedly
• Must be willing to work nights and weekends as needed

Must be willing to work on-site at the various locations indicated in the Major Responsibilities section

Special Instructions to Applicants

Copies of transcripts and certifications will be required at time of interview. Original transcripts will be required at time of hire.

Selected candidate for employment will be subject to background checks, including a criminal history check, and any offer of employment will be contingent upon that outcome.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.