Objectives of the Position
Why does this position exist? With what permanent objectives?
To service the customers of the assigned Business Unit and order management
u Driving Service Excellence
v Proactive Customer Orientation
w Communication Effectiveness
x Continuous Improvement
Main Areas of Responsibilities and Key Activities
Strategic- Key Activities:
- Perform sales and delivery order management according to SOP
- Monitor orders and communicate to customer & Sales team on order status
- Perform business rules and manage data related to order-to-cash process
Operational:
- Respond to verbal (or written) requests in a timely and professional manner, ensuring any promises made are fulfilled
- Determine the appropriate solution by following operating procedures. Resolve issues without unnecessary delay and escalate more complex problems as required
- Listen carefully to instructions and questions and check for understanding
- Consistently deliver work tasks on time and to agreed standards. Alert colleagues or manager in advance when timeline or quality of the deliverables is likely to be affected
- Proactively seek guidance and asks questions to understand structures, processes, systems and responsibilities EV SCM, and how own role contributes to the broader team goals
- Creation of Sales Orders based on customer PO or Sales Forecast
- Follow up with counter parts for order allocations and vessel bookings. Delays if any should be pro-actively communicated within the team
- Tracking of orders, Sales & Customer Receivables on daily basis and highlighting issues if any
- Connect with Customer on periodic basis
- Ensure High Seas Documentation and follow up with customer for Notarized Agreement and BOE. Once received upload the same in local sales order and inform our local high seas team
- Customer AR follow up for payment purpose review credit limit with sales team
- Follow up with PSUs ( IOCL / HPCL ) for Call ups against the tender qty and to keep a track of the supplies to avoid oversupply. Forecast and plan the orders to avoid / minimise delay penalty. Align with Sales colleague and transmit the orders accordingly
- Focus on digitalisation and utilization of digital tools
- Co-ordinate with transportation team for vehicle placement & reduced cost for the BU
- APO forecasting and updating the same in system
- Inventory control & review of aged inventory
Job Skills:
- Well versed with SAP Order To Cash (OTC) processes
- Good understanding of the products/services of relevant business segments
- Good knowledge of the business processes
- Service excellence competencies
- Ability to collaborate within and outside the team for servicing the customers
Job Requirements (minimum requirement to carry out the work)
Education
- University degree, minimum Bachelor’s degree
Working Experience
- Minimum 6 years total professional experience
Technical & Professional Knowledge
- Well versed with SAP Order To Cash (OTC) processes
- Good understanding of the products/services of relevant business segments
- Good knowledge of the business processes
Skills
- English speaking and writing, interpersonal skills
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