Dunnhumby

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a talented and passionate Client Integration Lead who expects more from their career. It’s an opportunity to work with a market-leading business to implement our great Products in the Grocery Retail market. 

Joining our Client Integration team you’ll oversee the delivery, and evolution, of all technical aspects of the implementation of dunnhumby products to Clients through the development and consistent application of integration best practices. You will be accountable for the delivery of all technical deployment activities in line with project schedules and understand all functionality, configuration, data flows, and architecture of the environments and products being deployed. You will identity and facilitate evolution to the implementation process to continuously improve efficiency and reduce implementation durations. 

What we expect from you 

• Bachelor’s Degree or equivalent in relevant subject, excellent communication skills, stakeholder management experience, and a collaborative approach. 
• Experience in the development, management, and implementation of software integration projects. 
• End to End accountability for all technical aspects of an implementation project. 
• Lead instigation and collaboration with all involved dunnhumby technical teams as required to delivery environments, infrastructure, deployment, and configuration in line with project schedules. 
• Investigate issues encountered during technical implementation and testing to root cause identification and resolution. 
• Provide all project team updates on technical aspects of the implementation. 
• Represent client issues to product and engineering teams. 
• Ensure all deliverables and impacts are measured and the commercial or strategic impact communicated. 
• Oversee all activities, submissions, and requirements for the handover of a deployment to Production status under Service Management / Product Support teams. 
• Act as reference point for all aspects of the technical implementation. 
• Build key initiatives to implement best practices in dunnhumby implementations. Drive people and teams towards delivery of the expected result, both within specific product areas and across the broader team. 
• Deliver process improvements to drive efficiencies in the way we manage, implement, deploy, and support our dunnhumby products. 
• Provide guidance and mentoring to other associates in the support of their assigned implementations. 

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. For an informal and confidential chat please contact stephanie.winson@dunnhumby.com to discuss how we can meet your needs. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)