CB- RTM Specialist- AVP

Job ID:R0325720Full/Part-Time: Full-timeRegular/Temporary: RegularListed: 2024-04-17Location: Jakarta

Position Overview

Details of the Division and Team:

Relationship & Transaction Management (RTM) Role

Relationship & Transaction Management is a core part of the Corporate Bank delivering best-in-class service to our corporate and financial institution clients worldwide.

RTM Securities Services (SeS) role specializes in the area of managing onshore and cross-border client relationship including farming, acting as the escalation point for service issues, and maintaining high service standards to clients. This will include conducting regular service reviews and provide detailed, timely and up to date information on client relationships, highlighting issues as appropriate. The ability to identify and ensure the effective implementation of ongoing service improvement initiatives; and, working with other departments within the bank are also key to this role.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Comprehensive Medical Insurance Coverage for Employee and Family
• Life Insurance Coverage
• Additional Pension Scheme (DPLK) on top of Statutory Contribution
• EAP – free and confidential counseling, online work-life resources
• Staff Loan including Housing Loan, Car Loan and Personal Loan
• Flexible work arrangement
• Comprehensive leave benefits
• Annual health checkup – cost borne by company (once a year; conditions apply)

Your key responsibilities:

The individual is appointed to play roles in managing clients’ relationship related to Core Custody products and also becoming escalation point for Global Securities Operations (GSO) for any issue that require client’s involvement.

General responsibilities of the SeS RTM are:

• Manage and service institutional foreign and domestic clients on core custody product ranges
• Complete clients’ regular service reviews, due diligence questionnaires and visit.
• Lead and manage Service Level Agreement (SLA) with clients and make any revision to the SLA whenever necessary.
• Assisting the Accountable Client Officer (ACO) in performing KYC process to clients.
• Working with market information officer to ensure timely update to clients on latest market developments and product initiatives.
• Work closely with Sales and Product Management team when there is any new products or enhancements to the current services to client.
• Work closely with Operations team within the bank (i.e. GSO, GMO, GCO and CLM) in managing services to clients.
• Ensure compliance to all regulatory requirements related to custody processes in RTM and necessary. documentations in place.
• Other duties as assigned.

Your skills and experience:

• Experience in custody business for more than 5 years
• Have a good knowledge on banking products (i.e. Cash payments, FX and Tax)
• Fluent in English (speaking & writing)
• Good communication skill – since he/she will deal with clients
• Able to work with a team

How we’ll support you:

• Flexible working to assist you balance your personal priorities.
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.
• Training and development to help you excel in your career.

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.