Position Type :
Full time
Type Of Hire :
Associate Development Program (Full Time Hire)
Education Desired :
Bachelor of Commerce/Business
Travel Percentage :
0%
Are you curious, motivated, and forward-thinking? At FIS, you will have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all, fun.
Join the 2024 FIS University Program!
As a 2024 FIS University Program full-time employee, you will have the opportunity to participate in team projects, community service activities, professional development seminars and work with a team that is invested in your growth, development, and success; including bi-annual performance connects with your manager.
This two-year full-time program has start dates in April, June, and September with a dedicated “Learning Week”.
What you will be doing
This role provides customer support in one of application support teams, as part of FIS University program. Primary responsibilities will be to manage the incoming application queries and assess, diagnose and troubleshoot the issue raised, and to resolve issues from installation technical, to functional. Successful candidates will have an interest in software development, IT and/or software systems. Candidates will also possess strong communication, problem solving and analytical skills. Full training in the suite of application will be provided. You will:
Support – help clients resolve problems related to application. Types of activities include:
Interact – FIS teams are internationally based, and candidates will be part of an international team focused on delivering high-quality solutions and support to customers based worldwide.
Document – Contribute to service desk online knowledge base and client support documentation; develop and maintain procedural and policy documentation.
Report – Create and analyze service desk reports to identify problems and areas for improvement and quality control
What you bring:
Added bonus if you have:
What we offer you:
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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