C.H. Robinson is seeking a highly motivated and detail-oriented individual to join our dynamic team as an Associate Operations Coordinator at our Oud-Beijerland office. As a global leader in logistics and supply chain solutions, we are dedicated to delivering innovative and efficient services to our clients. The successful candidate will play a crucial role in supporting our operations by coordinating and optimizing transportation and logistics processes. If you are a proactive and organized professional join us, and be part of a collaborative and growth-oriented work environment where your skills and dedication will make a meaningful impact.
RESPONSIBILITIES
- With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing
- Monitor task boards and assigned email accounts to respond to customer and carrier requests
- Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training
- Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary
- Validate and ensure the accuracy of load data in systems according to CHR and customer standards
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
- High school diploma
- Previous customer service experience
- Fluency in English
- Demonstrated communication, prioritization, and time management skills
Preferred:
- Bachelor’s degree from an accredited college or university
- Basic Proficiency in Microsoft Office Suite of programs
- Previous customer service experience in a call center or similar environment
- Prior work experience that required attention to detail and accuracy
- Values a diverse and inclusive work environment
What do we offer?
- Real career possibilities and the opportunity to develop your talent in a fast moving, global organization
- A fun, positive and open environment which encourages thinking outside the box
- Use and develop your language skills in our international work environment.
- Compensation includes a monthly salary and bonus based on personal, team performance and business growth
- Benefits package which includes: well-being program, ESPP, unlimited access to training platform Percipio and GoFluent
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
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