Senior Field Service Technician

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Executes service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Delivers quality customer service to satisfy customers.

This is a position with global grade

14

Your responsibilities

• Contributes to customer satisfaction by planning and executing service work as per customer order and expectation(s).
• Displays clear understanding of sense of urgency and care in their own area of responsibility.
• Ensures customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
• Works with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points.
• Utilizes the local practices to notify the account team about the opportunities.
• Performs field service tasks, identifies technical issues, and performs analysis through remote or on-site activity in service categories and products for which they are certified to perform.
• Utilizes all relevant tools.
• Prepares material lists needed for service activity and ensures that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Plans and executes work on a first-time right approach with customers, and ensures the job is done on time and as per quality standards.

Your background

• Bachelor´s Degree in Electrical, Chemical, Electronics instrumentation or similar experience.
• Eight years of experience working in similar positions.
• Experience working with ABB equipment.
• Experience in classical instrumentation and gas analyzers.
• Intermediate English level
• Customer oriented, proactive, self.driven, ownership and resilient.
• Availability to travel.

More about us

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: hybrid #LI-hybrid