The Boston Consulting Group

WHAT YOU'LL DO

BCG Nexus Costa Rica is an exciting new office that executes best-in-class operations, serving the broader BCG business. Nexus Costa Rica is a hub for regional and global functional teams to be co-located in a dynamic and engaging space, enabling team members to connect with and serve our BCG and client customer base. This diverse set of business services teams covers functions such as Administrative Services, Design Studios, Data Research Services, IT, Finance Shared Services, HR Shared Services, Legal Operations, Business Intelligence and Analytics, among others. The office is expected to continue to expand its employee base significantly over the next few years.

The Human Resources (HR) Manager is an opportunity to provide leadership and ongoing management of the HR function for the office by partnering and providing support and expertise to the BCG Costa Rica office staff throughout the employee life cycle, as well as partnering with the functional HR Business Partners, Global Centers of Excellence and regional teams to facilitate, drive and execute organizational change. You will act as an expert resource for Costa Rican employment laws and regulations, employee data management and integrity, HR operational matters with regard to the employee life cycle such as benefits, performance management, mobility, and employee relations, among other HR areas. Through utilizing analytics, project management and communication skills, you translate business strategy into various HR talent solutions to increase overall organizational capabilities, organizational culture, talent and operational efficiencies. In addition, this role is a member of the larger HR community which is located throughout many different offices across North America.

Job ID

22915BR

WHO WE ARE

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world’s best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible—and unlocking your potential to advance the world. BST is the operational heart of our business and is invaluable to our success. Roles such as finance, human resources, risk, and IT, help propel BCG forward. BST employees support the core of the organization and provide outstanding value to the business. As a BST member, you will work with inspiring, talented, dedicated, and curious colleagues in an energizing, fast-paced environment in which people are treated with respect and help one another to succeed. Working at BCG provides you with the opportunity to grow through interesting and challenging work and to have an active voice in your personal career development.

YOU'LL BE TRAVELLING

Yes (10%)

YOUR EMPLOYEE TYPE IS

Regular

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• Bachelor's Degree in Business, Human Resources, Organization Development or other related field is required
• Minimum 5 years of progressive experience as HR Generalist or HR Business Partner in a global and matrixed environment
• Significant experience with Costa Rica labor laws and compliance
• Strong excel and PowerPoint skills
• Strong knowledge of performance management, employee relations and compensation management
• Excellent analytical and problem-solving approaches and the ability to influence
• Exceptional interpersonal skills, sound judgement and the ability to juggle many, often competing priorities simultaneously
• An active team player with strong organizational, analytical and project management skills
• Comfortable in both working in detail and understanding the big picture; able to consider the ramifications of decisions on various constituencies
• Reason minded with a pragmatic and hands on approach
• Experience with HR Management systems like Workday is a plus
• Project Management experience to establish operational objectives which align to strategic policies

YOUR JOB TYPE IS

Full time

ADDITIONAL INFORMATION

Currently, this role is in the office 3 days/week, providing flexibility to work from home 40% of the time. This hybrid schedule allows for critically important learning, collaboration and networking with our colleagues. Specific days in the office are as agreed upon by the team.

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EQUAL OPPORTUNITY

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

COUNTRY

Costa Rica

CITY

San Jose

JOB FAMILY

People

YOU'RE GOOD AT

Employee Relations and HR Policies

• Come with an exceptional understanding of Costa Rican regulatory/ compliance skills
• Develop close partnership with HR counterparts across the region and in other areas of the organization to ensure alignment of HR policies and procedures
• Manage Employee Relations matters and give guidance to the team, pursuing solutions that balance individual, firm and functional needs
• Interpret, implement and answer inquiries related to HR policies and procedures, while ensuring consistency, reinforcing adherence as appropriate and with a strong understanding of local labor laws
• Work with internal legal team and external legal counsel as necessary

Full Employee Lifecycle Support: Recruiting, On-Boarding, Transfers and Employee Departures

• Rolling up your sleeves and acting as the first point of contact for staff and managers with regard to HR policies and procedures, ensuring appropriate communication and consistent application
• Manage and coordinate internal transfers, which may include movements between functions, offices, and/or countries
• Coordinate Costa Rican immigration process by working with the regional HR team, global mobility team, legal counsel and expatriates to secure employment authorization as needed
• Manage employee exit process including all related documentation and conduct thorough exit meeting
• Act as an HR point of contact to incoming staff and BCG alumni
• Understand business goals and market trends and leveraging this insight to recommend and influence new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR

Compensation and Benefits

• Provide local insights and support in implementing the annual increase and bonus process for BST staff within regional guidelines
• Provide general support to employees regarding BCG's benefits offerings
• Work with Benefits team to ensure timely and accurate dissemination of benefits information to employees and engage team to help address questions/ concerns
• Manage LOAs, etc. in accordance with BCG policies and Costa Rican regulations
• Coordinate and oversee local wellness initiatives and activities

Performance Management

• Ensure consistent and equitable interpretation and application of all set performance management guidelines and provide appropriate and effective advice and coaching
• Promote a strong leadership and coaching environment; create and oversee delivery of Performance Improvement Plans
• Assist managers and leaders with identifying development opportunities for employees

Other duties as needed to support the team

JOB TITLE

Human Resources Manager

YOU'LL WORK WITH

You will be working in the Costa Rica office as part of the local Human Resources team. As a team, we support 400+ staff, providing on-the-ground support to a growing group of high performing team members from different functions. 

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