We believe shared cars are a better way to move around, offering more flexibility and more convenience. We are already the #1 car rental marketplace in Europe, and we believe the adoption will be 100 times larger in just a few years. We are present in several countries, have great mobile apps, and kick-ass hardware. And we’re just getting started.
The Drivy “Customer Support” department plays an essential role as it is the first contact point with our users. It guarantees our ability to satisfy our customers and provide them with an exceptional experience. As a customer support agent, you will be one of the pillars of our success and responsible for our users satisfaction.
The team's daily work is to assist our owners and our divers in their use of our service by answering their questions but above all to provide them with all our help when they encounter a problem during their rental (ex : disputes, breakdowns...). You will be facing new challenges every day and will prove your listening skills, your Drivy issues understanding and your ability to stay positive at all times.
You will join our international team of 15 people based in Paris (02ème) and already composed of French, German, Spanish, Dutch... team members.
You will cover UK, and another European market where Drivy operates (France, Spain, Belgium, Germany, or Austria).