Kotak

Job Role

• To finalize new/existing processes by liaising with product/process team, manage and control overall CEC related processes.
• Identifies & implements process changes basis learning’s, past trend, business requirement impacting: Customer experience, Operational efficiency, Increase in revenue/ Cost reduction
• Develop new and unique ways to improve operations of the organization and to create new opportunities.
• Provide feedback/views once projects are implemented.
• Responsible for reviewing existing process documents and updating regularly.
• Process note to be finalized for any new product launch by coordinating with product/ process team.
• Responsible for reviewing & updating RCSA on timely basis
• Execution of control testing and submission of reports as per defined frequency to ORM team
• Auditee for various audits at CEC
• SPOC for any BPC related activities

Job Description

• Graduate or MBA
• Minimum 5 to 710 years of relevant experience in servicing of financial products in a call center setup
• Good analytical skills and an eye for detail.
• Self-motivated & takes Initiatives.
• Strong analytical, communication & follow-up skills.
• Excellent written and oral communication skills.