Product manager- Credit card - (WD63839)
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.
Job Purpose
- The position will be responsible for driving segment/ segments of credit card program which includes managing the product design, customer offering, pre and post user journeys management, driving customer engagement programs and P&L management.
Key Accountabilities
- End to end ownership for managing the conduct and profitability of Credit Card segment
Job Duties & responsibilities
Product Framework:
- Create & manage product value proposition
- Monitor CVP performance and drive customer experience on CVP utilization
Drive acquisition program:
- Drive Card activation and onward customer engagement
- Manage partnership and alliances requirement for the product
- Work closely with technology team for enabling various engagement platforms
Customer experience & service:
- Build frictionless customer interface for complaints and requests
- Build the Card app section for service & X-sell to drive customer experience , revenue
- Interact closely with service team for service to sales
Stakeholder & vendor management:
- Will liase with payment network, Card partners, vendor partners to drive business goals
- Work with internal stakeholders – Technology, Risk, Compliance, Operations, Collections, Audit and Service.
Regulatory compliance and assessment:
- Ensure adherence to regulatory guidelines for all card related parameters.
- Ensure compliance of card network guidelines
Required Experience
- Minimum work experience of 6 years. Experience in credit cards/ payment services/ other financial services products will be preferred.
Education / Preferred Qualifications
- MBA Degree/PGDM from a recognized university.
- Specialization in Digital Payments will be an added advantage
Core Competencies
- Understanding of Credit Card Lifecycle
- Functional Understanding of different system involved in Credit Card Ecosystem
- Collaborative and Customer Obsessed
- Very good communication skills
- Aptitude for Risk identification & mitigation
- Lateral thinking, Negotiation & Interpersonal Influencing skills
Technical Competencies
- Conversant with card systems on originations, card management and interface with other linked systems.
- Good analytical skills to monitor and execute engagement programs
- Good presentation skills (conversant with MS Office)
Work Relationship
- Reporting to VP Product management
- Working with Technology, Operations, Service ,vendor(s), Compliance, Risk, Consumer Banking Product & distribution teams,
- Interactions w/direct reports of Heads of Departments and others defined from time to time
DBS India - Culture & Behaviors
- Drive performance through Value Based Propositions
- Build pride and passion to protect, maintain and enhance DBS’ image and reputation
- Enhance knowledge base, build skill sets & develop competencies
- Invest in team building & motivation through ideation & innovation
- Execute at speed while maintaining error free operations
- Develop a passion for performance and grow the talent pool
- Maintain the highest standards of honesty and integrity.
Primary Location
: India-Maharashtra-Regional Office Mumbai
Job
: Product Management
Schedule
: Regular
Employee Status
:
Full-time
:
Job Posting
: Apr 16, 2024, 11:10:31 AM
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