Scania

Customer Service Advisor

Location: Dumfries

Salary up to £27,300 plus an excellent benefits package

Working Hours: Rotating shift pattern Monday - Friday 08:00 - 16:30 | 09:30 - 18:00 and Saturday 08:00 - 12:00

• In-house training provided to support career progression
• 28 days holiday + public holidays which increases with service
• Competitive employer pension
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

We have an exciting opportunity for a motivated individual to join our team at Dumfries. As Customer Service Advisor, you will be at the forefront of customer interaction, and your role will be key to successfully achieving branch objectives. Your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.

Key Responsibilities:

• Meet and greet all customers on arrival in a professional and friendly manner.
• Handle incoming queries by email and phone, ensuring the customer is responded to in a timely manner.
• Plan, schedule, and coordinate work. 
• Create and process job cards, checking for existing work in progress. 
• Check account detail, available credit and obtain relevant authorisation. 
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

If you are interested in this exciting opportunity, please apply today.