DuPont

At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. 

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!

WHY JOIN US?

Our purpose is to empower the world with essential innovations to thrive. We work on things that matter! 

Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results. 

Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all!

Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

Customer Service Representatives – Role summary

The Customer service Representatives role is responsible for providing customer order fulfillment support by receiving, analyzing and verifying the accuracy of customer order information and processing in a timely manner to ensure that all customer requirements are being met and that an excellent standard of service and a high level of customer satisfaction is maintained.

Major Accountabilities

• Primary point of contact for receiving, processing and verifying the accuracy of customer domestic/export purchase orders that arrive via fax, email and customer EDI, and performs order entry activities following defined procedures and guidelines.
• Responsible for inquiry & order handling process from beginning to end, including delivery instruction and shipment control. Also co-work with business in collection of account receivable
• Monitors open order status and alerts to take appropriate actions where necessary to promote on-time delivery to the customer promise date
• Responsible for entering purchase orders to other DuPont manufacturing sites in overseas to receive materials for the resale to customers. Coordinate import process to meet customer's delivery date.
• Initiates the required action for first call resolution to customer service requests for order changes and other requests within the Business sales policy; escalates inquiries to the appropriate partners in a timely and effective way to resolve a variety of order-related issues.
• Establishes sound business relationships with customers by consistently delivering professional, quality service that is superior to the competition and work closely with sales team to attain customer satisfaction
• Interacts with various partner functions such as Sales team, Supply Chain, logistics, Finance, external warehouses to ensure that the customers' requirements are understood and commitments are met.
• Adheres to all corporate policies, procedures and legislative requirements and advises management of adoption and/or deviations to policies and guidelines to reflect circumstances within the customer service area.
• Provides back-up support to other members in group in the performance of job duties as required.
• Provides Sales related information (sales order volume versus forecasted volume) to business
• Primary point of contact for SAP Order-To-Cash module representing the supporting business in Japan.

Skills and Knowledge Required

• Good interpersonal communication skills (including verbal, phone, listening and written communication skills) both externally and internally, to effectively develop strong relationship
• Good English Skills
• Ability to operate the required computer systems is preferred. (SAP, SFDC and the Microsoft Office Suite of programs)
• Ability to work professionally and effectively with external customers and with many internal functional groups and Businesses
• Demonstrated attention to detail and exhibits a high level of accuracy
• Self-motivated and positive minded.
• Creation of value through the productivity improvement projects and initiatives
• Customer Service or order fulfillment experience is highly preferred
• Bachelor degree

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DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.