Position Title: Customer Facing Team Analyst
Position Type: Regular - Full-Time
Position Location: Oakbrook Terrace ; Toronto, Ontario, Canada ; Florenceville-Bristol, New Brunswick, Canada
Grade: Grade 04
Requisition ID: 29019
SUMMARY:
McCain Foods is looking for a highly motivated individual who can excel in a fast-paced environment and is excited about supporting a customer centric supply chain. We are seeking a talented, diligent team player with an analytical mind and a proven track record of success that can support a Customer Facing Customer Solutions team within the NA organization.
As a key member of a specific Customer Experience team, the primary responsibility of the role is to support a Customer Centric approach by taking a holistic review of the McCain client relationship and provide specific insights on required business process improvements. The role will support both the Customer Solutions and Sales Team through collaboration and joint business objectives following “Best in Class” industry practices. Specific focus and analysis will be directed to Order Management Compliance, Service Level Failures root cause, Non-Compliance Fines evidence, Customer Stock Cover trend analysis, On Shelf Availability insights and Internal vs External forecast comparisons.
The ideal candidate for this position has a solutions mindset, is inquisitive about our business and understands the importance of Order to Delivery processes both internally and externally to support a strategic Customer supply chain partnership. Leveraging data analytics to provide insights and guide decisions is essential. Candidates must also possess superior analytical capabilities, excellent business insight and strong verbal and written communication skills. Ability to work independently, function effectively under time constraints with changing priorities and work on multiple initiatives simultaneously is paramount.
ESSENTIAL DUTIES & RESPONSIBILITIES:
REQUIRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
The health and safety of McCain employees and their families has been our number one priority since the start of COVID-19 pandemic. With vaccination restrictions easing across the globe we do not currently require employees to be vaccinated, but we reserve the right to change this mandate in line with health guidance and regulations in each country.
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Job Family: Supply Chain & Logistics
Division: NA Supply Chain
Department: Customer Solutions US Foodservice
Location(s): US - United States of America : Illinois : Oakbrook Terrace || CA - Canada : Ontario : Toronto
Company: McCain Foods (Canada)