CASES

Job Title: Director of Intensive Service Unit 

Job Summary: 

CASES is currently seeking a highly organized and detail-oriented Intensive Services Unit Director to oversee and manage the daily operations across multiple program sites, as our Intensive Services Unit requires a NYC-wide fieldwork Initiative. We are seeking a seasoned mission-driven Director with proven leadership, direct-service and supervision skills to assist our staff in delivering services to the highest standards of both a social service and court-based diversion program. The Director will play a multifaceted and pivotal role in overseeing the development, implementation and management of the ISU Team to ensure program effectiveness. The Director will provide guidance, support and supervision to address any challenges or issues that may arise. 

The Intensive Services Unit initiative will implement innovative approaches to working with individuals who have been placed in the Supervised Release Program and experience more extensive needs and challenges that may impact daily functioning and overall program engagement. This group of program participants manage challenges in mental health, substance use, employment, medical health and are often unhoused. The ISU team promotes proactive, sustained engagement in the community as a catalyst to individual transformation by bridging participants to community partners and resources eager to support our participants in realizing their greatest potential.

Salary: The salary range for this position is $95,000 - $100,000 per year.

Shift Hours: This position is full-time Monday - Friday.

Location Address: 4 West 125th Street New York, NY 10027.

Working environment: In-office 

What you will be doing: 

• Manage the operations and administration across multiple program sites of the Intensive Services Unit Department. 
• Oversee Intensive Services Unit Team Leaders, each managing 10-12 multidisciplinary staff who directly deliver pretrial supervision and case management services to Pretrial Services participants within the community. 
• Identify, analyze, and offer strategic solutions to challenges affecting pretrial service delivery that are driven by historical and current data trends. 
• Drive a performance culture rooted in trauma-informed and evidence-based pretrial services to respond to high-risk participants, substance use, youth and young adults, older adults, unemployed participants, people with mental illness, homeless participants, LGBTQI participants, and women. 
• Promote participant satisfaction with services ensuring the environment is welcoming, staff are engaging, and pretrial release services promote the opportunity to mitigate risks and address client needs. 
• Help to establish the strategic blueprint for field-based supervision and voluntary case management as well as connections to community-based services. 
• Plan and implement continuous quality improvement processes that utilize effective performance management metrics and utilize program data to inform planning and execution of Manhattan pretrial operations. 
• Stay abreast of pretrial services standards, best practices, innovation in the field and use this information to update and continuously improve pretrial operations. 
• Develop team leaders to successfully manage staff and reach full management and leadership capacity. 
• Attract, develop, coach, and retain high-performance teams, empowering them to elevate their competence, impact, and performance. 
• Lead fieldwork-based staff using a performance management and development process that encourages employee contributions and includes goal setting, feedback, and professional development. 
• Effectively manage and support staff through growing and changing operations 
• Identify, build, and maintain strong collaborative relationships with community partners and determine to which partners the Director will serve as the key liaison. 
• Collaborate with government partners and participate in key external committees and workgroups to advance pretrial services, with a focus on developing strong working relationships and collaborations with leading Manhattan stakeholders and providers. 
• Coordinate with community-based organizations delivering services to participants ensuring their familiarity with court operations, pretrial supervision and court appearance standards. 
• Work collaboratively with leadership and staff in various departments across CASES to address challenges and to create operational solutions and standards for participant services and court-based advocacy and communication. 
• Work with the Clinical Director to develop training curriculum and policy as well as procedure materials to support new and existing staff with onboarding and continuous training and professional development. 
• Provide management that includes diversity and equity that values the individuals served in pretrial services as well as staff members. 
• Facilitate and sustain a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities in the court-based teams and across CASES. 
• Support the management of the department’s budget working with pretrial services leadership and partnering with fiscal to forecast and reconcile the Manhattan Pretrial Services budget; recommend timelines and resources needed to achieve program goals. 
• Lead and work on special workgroups and committees to promote CASES’ mission and strategic priorities. 
• May require extended working hours, evenings or weekend coverage on a needed basis. 

What we are looking for: 

• Licensed Clinical Social Worker (LCSW) required. 
• 3+ years of demonstrated progressive experience supervising managers. 
• Commitment to serve participants with criminal legal system involvement at high risk for criminal recidivism. 
• Strong interpersonal skills and emotional intelligence. 
• Highly developed management, analytical, and motivational skills. 
• Excellent written, oral, presentation, and facilitation skills. 
• Track record of delivering sustained quality work product. 
• Ability to work effectively with diverse team. 
• Ability to remain highly organized in the fast-paced, busy environment of pretrial services. 

Preferred Skills: 

• Proficient in using computers and computer databases, preferably Salesforce.

Workplace Flexibility 

• CASES offers a flexible work arrangement whenever possible for certain roles. We recognize that each CASES staff member is critical. We are a team strengthened by our diversity of backgrounds, perspectives, and talents and united by a common purpose. 
• Full-time in-person position. Limited Remote work available with supervisory approval.

Benefits: 

• Visit www.cases.org/careers/ to learn about benefits offered by the CASES, such as health insurance, retirement plan, paid time- off. 

Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for.  

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.