CASES

Job Title: Case Manager

Job Summary: 

• The Case Manager has overall responsibility and accountability for managing and coordinating all aspects of an assigned member’s care planning. The Case Manager will track and arrange appointments, educate members, and coordinate other aspects of the member’s health and community services.

Salary: The salary for this role is $50,000 per year.

Location Address: 2090 Adam Clayton Powell Jr Boulevard, New York, NY 10027. Our office is easily accessible by public transportation. 

What You Will Be Doing:

• Complete all documentation - e.g., assessments, plans of care, encounters - within required time frames in the web-based health home portal.
• Provide core care management services.
• Provide care management services using motivational interviewing techniques to support consumers to address their problems by utilizing their strengths and abilities.
• Assuring that member has access to, engages in and retains needed services as defined in the member’s Care Plan.
• Meet required levels of case management contacts, a minimum of 4 per month per member, 2 of the 4 contacts being face to face with member in person.
• Assist members by escorting them to appointments, e.g., medical, behavioral health, entitlements.
• Involve family and significant others in the consumer’s care planning.
• Respond to crisis situations as needed.
• Use available databases and their reporting functions to conduct job duties, such as GSI Health Coordinator, ePACES/eMedNY, Health Commerce System Medicaid Analytics Performance Portal.
• Keep abreast of current city, state, and federal regulations, laws, and initiatives pertaining to health home care management and Medicaid redesign; attend relevant training.
• Provide all services in a culturally sensitive, trauma-informed, and recovery-oriented manner.
• Some fieldwork required.
• Other duties as defined by the team leader or CASES executive staff.

What We Are Looking For: 

• Bilingual skills in Spanish required.
• A bachelor’s degree in one of the fields listed below; or
• A NYS teacher’s certificate for which a bachelor’s degree is required; or
• NYS licensure and registration as a Registered Nurse and a bachelor’s degree; or
• A bachelor’s level education or higher in any field with five years of experience working directly with persons with behavioral health diagnoses; or
• A Credentialed Alcoholism and Substance Abuse Counselor.
• Strong knowledge of wellness, recovery, and self-help.
• Effective communication and written skills are essential.
• Proficiency with computer and databases.

Two years of experience:

• In providing direct services to people with Serious Mental Illness, developmental disabilities, or alcoholism or substance abuse; or
• In linking individuals with Serious Mental Illness, developmental disabilities, or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting - e.g. medical, psychiatric, social, educational, legal, housing and financial services.

Additional, skills we are looking for preferred but are not essential skills: 

• A master’s degree in one of the listed education fields may be substituted for one year of experience.
• Driver’s license is highly preferred.

Workplace Flexibility: 

• CASES offers a flexible work arrangement whenever possible for certain roles. This is a hybrid position that services all 5 boroughs in New York. There will be office work and fieldwork. This role is not a remote position.

CASES Mission:

• The mission of the Center for Alternative Sentencing and Employment Services is to increase public safety through innovative services that reduce crime and incarceration, improve behavioral health, promote recovery and rehabilitation, and create opportunities for success in the community. 

Employee Benefits: 

CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including: 

• Medical 
• Dental 
• Vision 
• Vacation and Paid Time Off – starting at 25 days-off annually, plus an additional summer self-care day
• 12 Paid Holidays per year
• Retirement 403b Competitive matching up to 6%
• Employee Referral Program
• Visit www.cases.org/careers/ to learn more about benefits offered by the CASES 

Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position you feel you are qualified for.  

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.