Kairos Aerospace

About Insight M

At Insight M, we combine innovative aerospace systems with advanced data science. Unlike traditional aerospace companies, we sell information, not hardware - we operate our sensors cost-effectively at continental scale to produce novel data streams about pressing global problems.

First on our list: spotting hard-to-monitor emissions of methane, a potent greenhouse gas that accelerates climate change. Since starting continuous survey operations in 2018, Insight M has removed methane emissions equal to over 72.6 million tonnes of CO2e through our work. To put that in perspective, that’s equivalent to over 15.8 million cars being removed from the roads or shutting down about forty-seven 350 MW coal-fired power plants for a year.

We call that a good start.

As a team, we love science and engineering, we love getting our hands dirty with hardware and software, and we love seeing our work make a difference in the real world.

We’ve created a diverse, collaborative, supportive, and fun environment based on integrity and treating people right. So no matter your sex, gender, sexual identity, gender identity, race, age, beliefs, sexual orientation, or disabilities, we welcome you and would like to work with you. :-)

It’s never boring, it’s always challenging, and we’re usually laughing.

A note of encouragement: If you don't meet 100% of the qualifications below, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

If you would like interview accommodations, please contact [interview.accommodations@insightm.com] to request assistance with your application or accommodations in advance of your interview.

IT Systems Administrator II

NOTE: The application process includes 9 brief questions. Actual humans review your answers as part of our evaluation process. We appreciate your time in answering these. It should be brief.

We are the Information Technology team for a company that is committed to making a positive impact on our planet. Information Technology is an integral part of a larger service organization known as People Operations, which is dedicated to supporting our high-performing teams. Committed to operational excellence and customer satisfaction, we are looking for highly motivated team members who take a customer-first approach to their work and have a passion for problem-solving. They should have the ability to thrive in fast-paced environments with frequently shifting priorities.

As a service management team, we keep the customer experience at the core of our values and use data-driven decision-making to influence our continuous improvement initiatives and shape our strategic roadmap. This leads to the implementation of effective and innovative solutions and the development of robust information security practices in support of elevating the organization’s maturity. The IT Systems Administrator II is responsible for the management of endpoints in a mixed-platform environment and provides remote end-user support. You will share in responsibilities ranging from service request fulfillment to asset management and administration of IT systems (identity management, communication tools, MDM, connectivity, and security platforms). You will also play a vital role in establishing foundational procedures, best practices, and documentation for IT operations and contribute to the planning and execution of projects on the IT roadmap related to security, authentication, systems integration, and continuous improvement.

Required

• 7+ years of working in an Information Technology support role in high-demand, fast-paced environments
• World-class customer service-oriented service-oriented approach to support and instruct a user base with a wide range of technical experience
• Diverse background in aspects of Information Technology (identity management, endpoint/network security, network administration, device management, software deployment)
• Experience supporting the integration of mixed operating systems (macOS, Windows, Linux)Experience with administration of various Linux distributions (Ubuntu, RHEL, CentOS)
• Experience with administration and policy development in platforms responsible for identity management, mobile device management, endpoint protection, multifactor authentication, and single sign-on
• Excellent interpersonal and written communication skills
• Values organization, accountability, and customer satisfaction
• Ability to work a time-shifted schedule to partially overlap with the Pacific time zone

Desired

• Administrative experience with Google Workspace (identity management, mail flow, domain policy, and gam)
• Administrative experience with MDM software (JumpCloud, Mosyle Business)
• Support, management, troubleshooting, and deployment of macOS, Windows, and Linux computers
• Knowledge and experience with the development of IT process automation using one or more scripting languages (Python, PowerShell, bash, etc)
• Contributions to IT documentation, both internal SOPs and customer self-help articles

Life at Insight M

A few important facts about working at Insight M:

• We provide health, dental, and vision insurance, including subsidized coverage for dependents. Our 401K plan provides a 50% employer match on employee contributions up to 8%.
• We think death-march hours are a bad way to run a company. We expect something approximating a 40-hour workweek, but mostly we just care that your work gets done. No, really. (Full disclosure: we occasionally put in some extra hours during crunch periods, but that is the exception, not the norm).
• We do not track vacation time, nor do we have set hours to be in the office. Instead, we encourage taking real vacations, mental health days, leaving early to pick up the kids, working from home, time-shifting commutes, staying home when you're sick, ducking out to the gym - we believe work time should be flexible.

During the pandemic we transitioned to 100% remote work aside from hardware, flight operations, operations engineers, or any role that specifically states it is in the office. For most positions, we plan to continue having remote opportunities in perpetuity.

(We love it when kids make a cameo in a video call.)

Insight M is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Insight M makes hiring decisions based solely on qualifications, merit, and business needs at the time.