As the Senior Principal Product Manager Returns & Refunds you will take the full ownership of defining the long-term product vision for our returns and refunds experiences. You are the single leader executing against that product vision, building improved experiences at scale for millions of customers in an area at the very core of Zalando’s value proposition.
As part of the Transactions organization, owning customer premises from Cart to Returns and Refund, you shape a core value proposition by solving one of Zalando’s most complex problem statements where you implement approaches that create win-win-win frameworks for our customers, partners, and Zalando. For our 50m customers you build seamless returns and refunds experiences, for our several thousand partners you provide opportunities to integrate into our returns and refunds proposition, and as a result creating economic value-add to Zalando as well. You will provide thought leadership to and collaborate closely with a cross-functional team of engineers, product managers, analysts and designers. To enable you to fully focus on defining and executing against the multi-year product strategy, you won’t have direct people responsibility but act as senior individual contributor reporting directly to the Director of Product. You implement collaboration models and structures at scale, aligning closely with senior leadership across different organizations at Zalando such as Markets, Logistics, and Payments.
WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)
- Define the long-term product vision and strategy through customer obsession for our returns and refunds experiences
- Execute against that vision leveraging scalable frameworks for data-informed decision-making to resolve multi-facetted trade-offs
- Apply state-of-the art product craft, being customer obsessed working backwards from a target experience where you size bets applying opportunity cost models
- Work in a cross-functional and dynamic team set-up, collaborating with senior leadership across Zalando
- Raise the bar and provide thought leadership for the Transactions product organization and contribute to the wider Zalando Product Management organization
- Define KPI frameworks and insights generation at scale (incl. experimentation) to shape our product roadmap and maximize the commercial value generated
WE'D LOVE TO MEET YOU IF
- Visionary product leader collaborating well in a cross-functional team set-up with 8+ years experience within product management
- Extensive experience in transforming customer needs into technology products at scale (from idea generation to solution design and implementation/execution) gained in a highly technical environment
- Quantitative thought leader with a strong understanding of product methods and tools as well as statistical/analytical approaches
- Strong team player and collaborator who can excite others to contribute to innovate and improve our value proposition and key customer experience
- Ability to transform distributed information into written narratives to inform decision-making paired with bar-raising storytelling capabilities
- Excellent verbal communication to large and diverse audiences, up to the executive team
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
- Employee shares program
- 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
- 2 paid volunteering days a year
- Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
- Work from abroad for up to 30 working days a year
- 25 days of vacation a year
- Relocation assistance available (subject to prior agreement)
- Family services, including counseling and support
- Health and wellbeing options (including Gympass)
- Mental health support and coaching available
Learn all about Zalando and our values here: https://jobs.zalando.com/en/?gh_src=22377bdd1us
Recruiter
Anik Kumar Biswas
anik.kumar.biswas@zalando.de
Please note that all applications must be completed using the online form - we do not accept applications via e-mail.
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