Who We Are
Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.
Who We Serve
Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.
What We Offer
About our Program: TRUST: Is a Mobile Mental Health Evaluation Team that handles psychiatric emergencies for adults psychiatric or behavioral distress. Program includes a crisis hotline, mobile mental health response and follow up services
Schedule: Mon- Fri 9am to 5pm
JOB SUMMARY
Works within the vision, mission, and philosophy of the agency overseeing a program that provide 24/7 crisis response and stabilization services to individuals experiencing a mental health crisis. With general direction, manages multiple clinical programs overseeing the clinical staff and operations in the region. Ensures that individuals and families receive the most effective, efficient, and culturally appropriate services. Collaborates with Regional Executive Director regarding agency-wide initiatives, annual priorities, and continuous quality improvement efforts. Oversees program design and budgeting. Ensures compliance with fiscal and contract obligations of programs. Interfaces with external community partners, agencies, and county departments. Ensures that the daily operations run smoothly, operating within compliance and safety policies, standards, and regulations. Ability to become LPS certified in the Santa Clara County. May require certification in restraints
RESPONSIBILITIES AND DUTIES
1. Oversees the management of programs, assesses strengths, and needs for improvement as it related to serving individuals that are a danger to themselves or others.
2. Develops and manages program budget. Assesses opportunities for program growth and potential funding resources.
3. Inspires and supports culture of Continuous Quality Improvement (CQI) and facilitates Continuous Quality Improvement (CQI) forums and teams as needed.
4. Trains and coordinates training for systems change, supporting learning partner, and training direct service staff in safe and effective crisis response protocols and risk assessments.
5. Facilitates the integration of best practices at all levels with agency programs and support teams.
6. Evaluates, assesses, and manages risk in the context of interfacing with individuals who are in an active acute mental health crisis.
7. Develops and negotiates program proposals.
8. Represents agency to internal and external stakeholders.
9. Builds and nurtures relationships with community partners and payors.
10. Researches, reviews, implements, and monitors Evidence Based Practices (EBPs), best practice principles, structures, and clinical policy as it related to responding to individuals experiencing a mental health crisis.
11. Participates in the development of outcome measures and analyzes outcomes for improvement opportunities.
12. Facilitates community and agency-based trainings
13. Participates in on call/after-hours manager rotations, which may include in person response.
14. Negotiates and monitors performance to program and outside agency contracts.
15. Manages and assures continuous development of Clinical Program Manager (CPMs) and direct reports skills and competencies.
16. Participates in Leadership Academy and curriculum development.
17. Applies legal and ethical standards in completion of work.
18. Participates on Crisis Continuum On Call Leadership rotation after hours and weekends
19. Facilitates crisis response training to schools, law enforcement agencies and other community stakeholders
OTHER DUTIES AND RESPONSIBILITIES
20. Performs other related responsibilities, as assigned, to support specific department/business needs.
21. Practices self-care remains aware that others may be contending with stress, and treats other with grace.
JOB SPECIFIC COMPETENCIES
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/CERTIFICATION
REQUIRED EXPERIENCE
PHYSICAL REQUIREMENTS
Must remain physically fit enough to keep clients self-safe. While performing these duties the employee is required to perform the following physical tasks when the need arises: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. This also includes the ability to:
If employed at a Crisis Stabilization Unit, employee is required to perform and pass a Human Performance Evaluation Test at a designated company clinic. This will include testing for: lifting, pushing/pulling, repetitive coupling, static weight, and other required movements. The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus."
Equal Opportunity Employer
We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.
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