Ecolab

The Technical Support Specialist is a member of the Equipment & Product Technical Support (EPTS) group located in Eagan, MN. As a member of the EPTS team, you are responsible for provision of technical support with emphasis in one of Ecolab’s core competencies to provide technical support via a variety of means including phone, video, e-mail, and other forms to Ecolab’s sales and service organization. In addition, you are responsible for training customers and EPTS staff; supporting projects for divisional research & development and marketing groups; and completing special projects including editing I&O manuals, writing articles for the Technical Digest, preparing training materials, and developing relationships with outside manufacturers and regulatory authorities. As a member of the EPTS team, you will also serve on system development and quality improvement teams. 

This position contributes to the effectiveness and productivity of the Ecolab sales and service organization through the accurate and efficient delivery of technical information needed to serve Ecolab’s customers. This position delivers support to cross-divisional corporate sales and service forces across North America, including phone, video, e-mail, on-site, and other consultation with sales and service associates and customers on more complex issues. The position will also actively contribute to new systems development, training materials development, training of EPTS staff, and resolution of product and equipment quality problems. 

What You Will Do:

• Provide telephone, e-mail, video, social media, and other means of technical support to the Ecolab sales and service organization.
• Provide routine call coverage on all levels of complexity, providing mid-to-high level technical consultation for all EPTS staff members for at least one Ecolab core competency.
• Contribute to new systems development, launch, and quality improvement teams.
• Where required, provide on-site technical support and problem solving.
• Provide prompt preparation of special reports, and transfer of follow-up information via fax, e-mail, US mail or phone.
• Utilize the auto call distribution system and call log system to monitor equipment/product offerings, reporting to the appropriate system/product program leader on issues.
• Compose technical support literature such as SOP's, Technical Bulletins, and Technical Digest articles.
• Represent Ecolab as a tour host at R&D, and on corporate account informational visits to customer locations, as needed.
• Complete special project assignments.
• Develop training materials, and training of EPTS staff.
• Ability to travel for business up to 10% of work time.
• Additional Duties: % Time 
• Frontline support via phone, email, video or other 50%
• Follow-up communications and consultation 30%
• Special projects and team participation 10%
• Training materials development and staff training 10%

Minimum Qualifications:

• Two-year Technical College degree in a trade field (Electrical, Mechanical, Electronics, or similar) OR equivalent work experience is acceptable. 
• Legal authorization to work in the United States

Preferred Qualifications:

• Four-year College degree in a technical discipline.
• Demonstrated thorough knowledge of electrical wiring and plumbing.
• Demonstrated strong written and oral communication skills.
• Demonstrated attention to detail and problem-solving skills.
• Demonstrated knowledge of Ecolab’s cleaning and sanitation products, and advance knowledge of Ecolab’s equipment design, function, and installation procedures.
• Self-Motivated, able to work proactively and independently in a fast-paced environment.
• Typical candidates would have performed as a sales and service technician for Ecolab or an equipment manufacturer, or as sales representatives for a technically oriented company.

With annual sales of $15 billion, Ecolab (ECL) is the global leader in water, hygiene, and energy technologies and supports that protect people and vital resources. Our 49,000 associates help make the world cleaner, safer, and healthier by delivering critical insights and innovative solutions to help our customers achieve clean water, safe food, abundant energy, and healthy environments at nearly three million customer locations in more than 170 countries.

When you come to work at Ecolab, you get to take on some of the world’s most meaningful challenges – and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.

Relocation assistance may be available based on corporate standards.

For more Ecolab news and information, visit www.ecolab.com. Follow us on Twitter @ecolab, Facebook at facebook.com/ecolab, LinkedIn at Ecolab or Instagram at Ecolab Inc.

Benefits 

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. 

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. 

Covid-19 Vaccine Notice

Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab. 

Americans with Disabilities Act (ADA) 

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.