JLL

Main Duties and Responsibilities

Client/Stakeholder Management

• Connect to key stakeholders at the site and gains buy-in when appropriate.
• Communicate issues, actions and results in real-time to the right stakeholder.
• Develop, gain consensus for, and implement the Best Practice for assigned areas of responsibility across portfolio of sites.
• Communicate and interact at all levels modulates content and ways of communicating accordingly. 
• Responsibility for meeting KPI’s and SLA’s defined within the contract.
• Understand that client and JLL objectives need to be compatible, i.e. deliver to the client operationally and financially, whilst ensuring JLL financial interests are protected

Operations Management

• Delivers the services required in the contract on behalf of JLL
• Monitors array of metrics and manages site to ensure proper optimal operations.
• Integrates service delivery by connecting everything related to the building experience. 
• Hold Landlords accountable, ensuring that terms of lease are being provided to client e.g. external maintenance, central plant management.
• Detailed knowledge of MVA/LVA & escalate scope changes / scope creep with potential to impact to MVA/LVA Procurement & Vendor Management.
• Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of underperformance issues.
• Develop a close working relationship with all of the vendors under his/her control to ensure that they fully understand the Client culture and are made to feel part of the team delivering a high-quality service.
• Proactively involved in ensuring that services are reviewed and refinements made to enhance these services

Financial Management

• Manage processing and controlling of purchase orders, invoices and work orders.
• Work with the Financial Manager to prepare the final budget documentation / plans and administers the works to ensure budget compliance
• Take responsibility for operating the site to the agreed target budget
• In conjunction with the Client and the Financial Manager, develop the annual budgets

People Management

• The Workplace Service Lead is responsible for the management, supervision, and professional development of all direct reports.
• Establish written goals and objectives for employees directly reporting to the role
• Conduct periodic formal and informal performance evaluations via Workday.
• Develop training program and career path for employees. 
• Ensure succession planning is in place for all team members.

HSE, Security & Quality Management 

• Ensure that all defined services are completed in accordance with all operating procedures, statutory requirements, and within the client procedures, guidelines and country legal requirements for Health and safety.
• Updating and maintaining official safety documents, liaise with government authorities.

Understand & actively support JLL’s Quality Management program

Skills

• Strong communication skills, leadership, teamwork, analysis, judgment and customer focus.
• Planning and organising: 
• Able to evaluate priorities and re-juggle as appropriate.
• Able to resolve conflict and communicate intentions clearly.
• Deliver on time and with high quality results.
• A self-starter who possesses intellectual curiosity.
• A proven team player at ease with sleeves rolled up approach

Decision making / complex problem solving:

• Proactively gathers information from appropriate sources.
• Probes/considers all of the facts.
• Considers other perspectives.
• Refers to long term plans and goals, draws sound inferences.
• Prioritizes key factors.
• Acts decisively, promptly and confidently.
• Able to operate with limited guidance

Moderate technical knowledge in heating, ventilation and air-conditioning including control strategies.

Competencies

Excellent PC skills, proficient in Microsoft office

The candidate must demonstrate the following personal attributes:

• Customer focused.
• Good communicator – both written and verbal.
• Assertive.
• Possess cultural awareness and sensitivity

Experience

Minimum 3 years’ experience in a Facilities Manager position.

Qualifications

Fluency in English essential (written, aural and oral)

Location:

On-site –Ghent, BEL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.