AIG

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Client & Broker Engagement Programme Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Client & Broker Engagement

Our Client and Broker Engagement (CBE) team manages AIG’s major client relationships across all product lines, as well as driving new business activity. The team serves major clients and broker partners through an elevated, personalized experience – our client-centric framework drives a consistent experience and best practice, while allowing flexibility to meet the client’s needs.

How you will create an impact

• Lead on the programme management and coordination of UK Client & Broker Engagement (CBE) initiatives and strategies as required, this could include CBE’s 3 Year Plan and CX (Customer Experience) initiatives.
• Provide project management through leading on CBE projects ensuring project plans are in place and timelines are adhered to. 
• Support with Client Engagement strategic priorities
• Ensure framework and project plans enabling management of broker facilities including governance, budgeting and procedure management (including utilisation of salesforce)
• Responsible for preparing and briefing the ‘Head of CBE - UK’ for presentations, high level interviews, speeches, townhalls and key market events.
• Provide input into agenda and content into key CBE events (Global Client Council, Client Forums, Client &/or Broker Conferences, AIRMIC etc)
• Undertake an operational management role to effectively drive performance across UK CBE by ensuring day-to-day activities are aligned to business goals and priorities as well as operating P&L for Major (‘Engaged’) clients
• Provide support on the performance management framework for the Head of CBE -UK direct reports and dual-managed reports.
• Work closely and maintain relationships with key stakeholders across the AIG UK business to ensure alignment with all products, key functions and regional/country leads. 
• Prepare the weekly UK CBE update for the International CBE Team.
• Maintain a close interaction with International Government Affairs & Public Affairs to ensure CBE are aligned with key messaging e.g., climate change, ESG, governmental direction, current affairs, geopolitical activity etc.

What you’ll need to succeed

• Demonstrable experience of project management.
• Professional experience making recommendations and decisions based on complex data / information
• Good reporting skills
• Ability to demonstrate experience in supporting Executive level stakeholders and/or similar high-profile positions.
• Some insurance and broker knowledge
• Proficiency with MS Office applications.
• Excellent communications skills
• Strong interpersonal skills.
• Track record of dealing well with ambiguity, prioritizing needs, and delivering results in a fast-paced environment
• Ability to build and maintain relationships both internally and externally.
• Ability to manage ambiguity, conflict and difficult situations.
• Ability to maintain confidentiality and handle sensitive and confidential information.
• Ability to manage multiple priorities and adapt in a proactive and positive manner.
• Creative problem-solver.
• Strong team player. 

Ready to take your career to the next level? We would love to hear from you.

#LI-AIG

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com. 

Functional Area:

SM - Sales & Marketing

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd