Kotak

JOB ROLE :

• Handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, liability on product features, Cheque book insurance.
• Speed and efficiency of service given
• Sales targets for banks and investment products.
• Going beyond the professional need of the customer by providing other products. Enhancement of customer value
• Cross-sale of asset products
• Back-up to relationship managers holding HNI relationship
• Customer acquisition through referrals

JOB REQUIREMENT:

• Equal blend of service and sales orientation. In absence of equality, prefer sales orientation as a skew
• Thorough understanding of banking
• Customer Retention

Cost Efficiency Through Process