Overview
Unity Point at Home
Intake/ Home Care Coordinator
West Des Moines, IA
Monday-Friday 8:00AM-5:00PM - rotating weekends
Full-Time, 40 Hours/ Week
This person will be coordinating in-home care for internal and external patients/referrals. Working to schedule initial care appointments at home, the set up and delivery of equipment and authroizing insurance for home care. Responsible for coordinating services for patient/customer with UnityPoint at Home; utilizing other members of the home care coordination team as necessary to coordinate services outside of the specialized service line.
- This role can work from home after orientation/training period
- Must sit in Des Moines or surrounding area
Responsibilities
Customer/patient focused
- Processes all incoming work orders, interviewing client/referral source to secure demographic and financial and qualifying data, and securing verification and authorization of benefits as appropriate.
- Specializes in one or more of the agency’s service lines, yet is responsible for having a basic knowledge of all service lines.
- Directs inquiries and referrals to the appropriate individual and/or service line. Coordinates incoming calls from both referral sources and patient/customers.
Communication- written and verbal
- Initiates and coordinates prior authorization requests to third party payers and maintains a working knowledge of third party payer guidelines. Follows up with third party payers as necessary.
- Operates computer system to record/document and retrieve information to ensure appropriate agency services are provided in a timely manner.
- Establishes and maintains positive working relationships with current and potential customers and referral sources.
- Builds and monitors community and customer/referral source expectations and perceptions of UPAH as a high quality provider of services; maintaining excellent customer service
Professionalism
- Assists other Intake/Home Care Coordinators as directed by the Intake/Home Care Coordination Manager.
- Maintains a working knowledge of relevant regulations affecting patients and the operation of our business.
- Performs patient follow up phone calls as directed by manager.
- On-call duties may be required on a rotation basis, weekend and holiday
Qualifications
- One year of medical experience; preferably in community home health or home medical equipment.
- High-school degree - Associate degree preferred
- Completion of Coding courses are highly desirable.
- Has previous health care or home care related Intake/Coding and Customer Service experience.
- Above average data entry and communication skills.
- Knowledge of insurance requirements for pharmacy dispensing to include NDC codes and AWP rates.
Why UnityPoint Health?
- Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
- Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
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