Maersk

An exciting career opportunity in an international, challenging business setting characterized by high pace and diversity and can help you build your career across all career streams.

You will get to focus on creating valuable relations with current and new customers and work with highly-professional teams in an environment where you will be valued, recognized and well-rewarded.

The environment is friendly and dynamic, with focus on high performance, results, and respect for our employees; you’re valued as part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference.

You will work in a large variety of positions and roles enabling you to build a great network within Maersk Group.

• Take ownership for any problems or issues encountered by customer and act as a primary point of contact for customers, be the Customer advocate internally in Maersk. Activities may include (but not limited to): Customer Channel Management/ Case Management/ Customer Onboarding and Relationship Management/ Contract and Dispute Management.
• Handle and resolve customer concerns with relevant desks to improve customer experience with Maersk.
• Network with clients and build relationships.
• Work in a high performing and dynamic environment.
• Use state of the art platforms to interact with customers and improve their experience
• Own and improve customer satisfaction.
• Take control of your targets and drive results.
• Plan your own work schedule.

We are looking for

• At least with 2 years of customer service experience
• Fluent in written and spoken English and Japanese.
• Previous customer service experience in shipping, logistics, freight forwarding, and supply chain, will be advantage.
• Have at least basic knowledge of shipping/transportation business or you are able and willing to learn quickly
• Ability to work under pressure - with high sense of urgency
• Having “can do” attitudes.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.