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Duration: 6+ Months 

Manages all aspects of electronic integration and working with other departments facilitates/manages to completion the customer and member on-boarding process. Capable of articulating the company’s ecommerce capabilities to external and internal customers. Serves as the primary link between the business and any third-party vendors.

SUPERVISION RECEIVED

This position is under the direct supervision of the Manager, Global Business Services

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Project management of Customer Service eCommerce initiatives including EDI and Customer Portal
  • Work with customers to grow electronic utilization and manage process of on-boarding new and existing customers
  • Responsible for interfacing with Customers, Sales, Sales Operations, Accounts Receivable and Information Services for all integration related activities
  • Work with field Sales team to explain electronic options to current/potential customers
  • Responsible for tracking and resolving production system problems, developing and maintaining reporting to identify and correct issues
  • Act as the liaison between company end user teams and vendor partners for any setups or system related issues.
  • Partner with cross-functional teams to define rules for exceptions (i.e. order exceptions)
  • Support order process by identifying issues (pricing, item number, unit of measure, discontinued items, incorrect account information), determining root cause, report findings, providing recommendations and driving resolution to the problem
  • Create and analyze processes and procedures and make recommendations accordingly
  • Create documentation, including SOPs and training documents
  • Train team on eCommerce tools
  • Monitor and manage third-party vendor relationships supporting call distribution, EDI, ERP, eCommerce platforms
  • Handle any other duties and/or projects, as assigned, for the benefit of the organization

DESIRED MINIMUM QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill and/or ability required for his position.

  • Education: Assoicates degree (AA) from two-year college or university; or five or more years in customer service, eCommerce project management or equivalent combination of education and experience
  • Certifications: EDI; LEAN certification a plus
  • Experience: Two (2) or more years of experience working in a customer on-boarding/customer integration role and/or training; or equivalent combination of education and experience. E-Commerce or project management experience within a business-to-business environment. Experience with Global Healthcare Exchange (GHX) a plus

Education:

Assoicates degree (AA) from two-year college or university

Shift: 1st Shift M-F

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Confirmed 8 hours ago. Posted 21 days ago.

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