Standard Chartered

Role Responsibilities 

Job Summary

Affluent City Manager is responsible for

• Providing city-wide (imply to the number of branches that one has oversight) strategic direction, guidance and leadership to the formulation and deployment of branch banking strategy. 
• To ensure delivery of superior financial performance for Branch Banking and work closely with other sales & service teams to manage & deliver specific sales, service, governance & risk KPIs. 
• Coordinate/engage with City GM to better enhance governance. 
• Responsible for Micro-Marketing performance at City Branch Banking level.

Take overall responsibilities at the city including: achieve sales target, develop new customers and maintain customer relationships; operations and compliance management at the city; team management and promotion of team work.

Key Responsibilities: 

General

• Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies;
• Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities;
• Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank;
• Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections;
• Cooperate with any investigations or reviews on regulatory failure such as accountability review;
• Properly perform the duties on management and ensure the effectiveness of internal control;
• Be responsible for regulatory failure or risks arising from or in connection of the event over which the employee has the duties of management and/or leadership;
• Be responsible for significant losses due to failure of effectiveness of internal control.

Strategy Formulation & Execution and Financial Management

• Deliver overall budgeted financials and KPIs for covered City and Branches
• Formulate and deliver City level branch strategy, optimized across segments
• Align Branch Banking with Segment initiatives and contribute towards country financials and KPIs
• Responsible for business development through typical activities like formulate/implement/monitor branch banking strategies, regional sales plans and Micro Marketing activities to acquire new customers, deepen existing relationships in the branch network, and align these with the business goals
• Develop an infrastructure of efficiency and effectiveness throughout the branch banking business through resource optimization, process re-engineering and cost/capacity management across value streams and functions

Customer Experience & Relationship Management

• Manage the branch banking customer portfolio for profitable growth by deepening and widening the customer relationship through customer contact and cross sell programs
• Build a sustained Customer-centric culture where employees outserve our customers with insights on their needs and lead the market on Customer Satisfaction
• Set/Monitor/Manage service delivery in the branch banking network to the highest competitive standards
• Manage sales and service operations efficiency & efficacy for branches
• Create right culture and direction that match the Bank’s overall strategy
• Migrate best practices among branches

Leadership, People & Community Development

• Build a motivated workforce with bench strength and strong local talent pipeline for future business growth and continuity
• Coach, guide and manage direct reports of so that they deliver ambitious performance in line with country strategy /aspirations
• Work to improve quality and depth of management talent across the board in Branch Banking
• Manage sales & service workforces within branch - capacity, scorecard

Risk Management & Control

• Control and periodic check operational risks and work flows. Review key operational risks and efficiency indicators to ensure healthy business growth
• Ensure the business and external risks are anticipated and managed robustly with controls and the business is Fit for Growth
• Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff. Ensure that effective controls are in place for the prevention of money laundering in line with Group Policy and Standards, and local legal and regulatory requirements
• Represents the Bank, with respect to the area of responsibility, acting as an interface with regulatory and government bodies where necessary
• Achieve KPIs set for operational, credit, people and risk parameters
• Recognize and exercise sound commercial judgment & respond and resolve issues appropriately
• Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable
• Strictly follow and ensure endeavors by the sub-branch comply with PRC laws and regulations and with current and forthcoming regulations, ordinances and provisions issued by CBRC and other regulatory authorities;
• Strictly follow and ensure endeavors by the sub-branch comply with current and forthcoming internal rules and with the code of conduct issued by the Company and SCB Group;
• Must comply with their respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to AML Surveillance Team and line manager as well as directly to the Country MLPO in urgent or exceptional circumstances;
• Ensure team awareness of all relevant regulations and internal Risk & Compliance policies and procedures; ensure all Regulatory, Group Policies are adhered to in the sub-branch and proper risk controls are in place;
• Under the leadership of the City General Manager: to manage and coordinate the implementation of AML and fraud risk control measures at sub-branch level as required, ensuring that these control measures will be put in place and operated in an effective manner and that staff’s awareness on AML and fraud will be enhanced through regular trainings.
• Under the leadership of the City General Manager: to support and provide assistance in any AML and fraud prevention related program, staff training or any other AML and fraud prevention related activities that may be required.
• Under the leadership of the City General Manager: to escalate and report any significant AML issues and fraud incidents to senior management including the Head, FCR/Country MLPO for investigation, mitigation and resolution, and to report AML suspicious transactions in the first instance to relevant business MLPO and Country MLPO.

Key Measurable

• City Affluent performance
• Business drivers, including productivity measures (cost savings, revenue per $ cost, KPIs) specific to channel process improvements
• Customer experience performance (including NPS, # active customers, PPC, complaints, TAT improvement, sales controllable errors, bundling)
• People management (frontline attrition, My Voice, Training plan & execution for each job family, including certification)
• Effective people development across the board and succession planning of key positions
• Monitor and drive tight control framework
• Quality and effectiveness of:
• Deployment of Affluent strategy
• Coaching and development of direct reports
• Developing a top 1st and 2nd line management
• Ops losses, audit rating, KCS exceptions
• Ensure that all staff in the sub-branch fulfills compliance requirements stipulated by Group and local regulators, and that all audits and inspections (internal and external) are concluded with satisfactory results; 

Responsibilities

Strategy

• Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Business

• Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates

Processes

• Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process.

People & Talent

Reference all responsibilities related to people and talent matters, for example:

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Responsibility to review team structure/capacity plans.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management

• Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. For example -The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measure
• All responsibilities under the Risk Management Framework – both execution and supervisory – should be referenced, for example, Act as the [Process] risk control owner under the Group’s Risk Management Framework (including relevant Operational Risk Framework ownership for [Liquidity] risk.

Governance

• Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• List all responsibilities associated with the management of stakeholders e.g. regulators, other bank teams

Other Responsibilities

• Embed Here for good and Group’s brand and values; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); 

Our Ideal Candidate

Selection Criteria:

• Strategic ability / vision to identify business opportunities and convert to financial achievement – thinker and an achiever
• Leadership ability to motivate and drive cross functional teams
• Self-starter with ability to multi-task and focus on priorities
• Identifying business opportunities, being sales oriented, being competitive
• Driven to achieve outstanding results, being ambitious, persevering through difficult challenges
• Behaving ethically, maintaining confidentiality, honoring commitments
• Identifying ways to improve things, getting to the core of the problem, trusting intuition to guide judgement
• Making quick decisions, taking responsibility for big decisions, having definite views on issues

Functional

• Thought leadership in strategy, business development and an insightful appreciation of distribution management, industry developments, retail banking products and customer strategies
• Domain expertise in Branch Banking and sales management
• Strategy articulation and execution
• Project leadership and management

Personal

• Strong strategic acumen coupled with strong execution capability
• Relationship building & influencing – able to build strong relationships across internal and external stakeholders. Adept at working across matrix organization
• Team leadership – Able to build strong bench strengths and provide leadership

Role Specific Competencies

• Financial skills
• Strategy articulation and execution skills
• Project management skills

About Standard Chartered 

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

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