About the role:
The Customer Care Supervisor – Tactical & Forecast, LATAM is responsible for leading tactical activities within the customer care organization, having an end-to-end perspective from order life cycle, forecasting processes, designing flows, reports and KPIs management.
This position works together with multifunctional areas to evaluate, elaborate and delivery real value added results to our customers and the leadership.
The main objective of Customer Care Supervisor – Tactical & Forecast is to deliver a structures monthly process, with a tactical plan to support the analyses and decisions within the organization.
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About you: