Lutheran Senior Services

Job Description: 

Introduction:

At Lutheran Senior Services, team members at all levels find their calling in our mission of Older Adults Living Life to the Fullest. In this work environment, all team members are part of a community and appreciated by the people they work with – residents and coworkers – every day. 

Summary:

Provides leadership and day to day oversight of Life Plan Communities of Lutheran Senior Services (LSS); Ensures properties are managed in accordance with LSS policies and procedures and the various regulatory bodies; Directs the work of the community leadership team to provide residents with high quality services and care with an emphasis on a person-centered community culture; Manages community resources and budgets and is accountable for overall community performance.

Essential Duties and Responsibilities:

1. Promotes the Health and Wellness Philosophy of Lutheran Senior Services; Ensures a “resident focus” is maintained by all staff and that a home like environment is provided for each resident; Maintains close contact with residents and is available to families

2. Promotes a customer focus by building and maintaining relationships, seeking feedback, and improving customer service; Assists with resolving resident/family grievances if unresolved at the departmental level; Serves as a resident advocate and ensures resident’s rights are preserved

3. Creates a culture of excellence in care and services; Evaluates resident care, resident satisfaction, and departmental operations; Actively seeks ways of improving resident care outcomes, resident satisfaction, and organizational performance; Leads and participates in Operational Excellence initiatives

4. Works to remove barriers and obstacles to achieve community goals and directs efforts of each department to ensure the community prospers and serves its residents, families and staff well

5. Promotes a work environment exemplifying our LSS Core Christian Values within the staff; Models healthy communication, and promotes cooperation and teamwork; Coaches and mentors supervisors in the management of departmental functions and in the management of staff

6. Provides organizational oversight and day to day management of various programs of care for the older adults; Works directly with, and supports Directors and Supervisors to ensure practices are in accordance with LSS policies and procedures and our core values; Conducts monthly meetings with key managers to ensure communication flows throughout the departments and resident care and services are delivered appropriately

7. Ensures staff are trained, have the necessary resources to perform the job, that they have meaningful work to maximize job satisfaction, and that they are valued; Approves hiring, promotions, and transfer of staff; Maintains effective departmental orientation programs.

8. Ensures facilities are financially stable and that ethical and financially sound business practices are used; Monitors facility monthly revenues and expenses and ensures an inventory system for consumables is maintained; Submits capital and operating budgets, working closely with the finance department; Ensures resident and third-party billing is timely, accurate and complete; Ensures that accurate and timely data is made available to Home Office third party billing staff. Monitors bad debt, benevolent care, and third-party reimbursement; Approves operating and capital expenses in compliance with LSS policy; Follows up on Accounts Receivables monthly

9. Participates in the strategic planning process for the organization and establishes goals and objectives for their Life Plan Community; Uses strategic plan to guide community actions

10. Monitors staff performance in meeting or exceeding standards and ensures compliance with applicable laws, rulings, such as OSHA, CDC,CMS, HIPAA, state licensure laws, Fair Housing Act, etc. and LSS policies and procedures; Stays abreast of changes in these laws, rulings, policies and procedures and keeps staff informed

11. Ensures all necessary reports and documents for LSS administrative and corporate staff are completed and submitted on time; Reviews documents, reports and other data prior to being sent to outside agencies and ensures copies are maintained in a safe and secure location; Monitors monthly benchmarking reports for all departments and utilizes data to analyze trends and to evaluate changes

12. Ensures staff maintains safe working practices and is knowledgeable of the Disaster Plan and their specific roles; Works closely with the local fire and police departments to ensure a safe environment for residents is maintained; Ensures facilities are well maintained, clean and functioning properly

13. Supports the safety programs, employee recognition programs and other programs that LSS sees as key to organizational success

14. Uses network of community agencies, churches or local government leaders to bring events and services to the facilities; Works with local Lutheran churches to foster volunteerism within the campus; Represents LSS by participating in one local community agency, health care systems outreach, or with a local or state organization that supports older adults in the community

15. Participates in other collateral duties as may be assigned that support the organizational success of LSS, including but not limited to safety and risk management programs, quality / performance improvement programs, staff and management education programs, employee recognition programs and resident events, etc.; Works in collaborative manner with LSS Home Office support staff for the benefit of the community; Seeks guidance, direction and input from Home Office subject matter experts

16. Works closely with vendors, consultants and service providers to ensure resident care and services are in the best interest of the residents; Works collaboratively with Home Office support staff to promote goal achievement; Ensures departmental purchases occur through LSS approved vendor

17. Maintains confidentiality of all resident, and employee information to assure privacy is maintained; Protects the organizations’ proprietary information

Qualifications, Knowledge, Skills & Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

1. Missouri or Illinois Nursing Home Administrator’s license is required for management of licensed facilities

2. Bachelor’s degree in health care related field, business or gerontology is required; Master’s degree preferred

3. Minimum of two years experience in a residential management or other related management setting with demonstrated leadership skills

4. Prior experience where there has been increasing responsibility with a focus on detail and organization and strong computer skills

5. Must have good working knowledge and experience with budgets, housing regulations and compliance standards

6.The ideal candidate will have experience working with the problems and concerns of older adults and their families and be able to work with people from diverse cultures and backgrounds; Ability to work collaboratively and confidentially with members of the community leadership team and the home office team is fundamental to success in this position; Ability to provide leadership and mentoring to community leadership team and delegate effectively; Communication skills are key in the areas of leading large and small group meetings and presentations, resolving resident issues with families, etc.

Physical Requirements and Working Conditions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities. A well-lighted and ventilated working area that has its own temperature control system (air conditioning and heat). The work will have some short notice requests, timelines for completion of tasks or reports and some major projects extending over months. Periodic travel to and from home office for meetings. Minimal to moderate exposure to infectious diseases and blood borne pathogens. Minimal exposure to chemicals and hazardous waste. Minimal exposure to outside weather conditions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable federal, state, and local laws and standards.

Additional Information:

N/A