Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Product Manager
Overview
Do you want to be part of a cool, dynamic and collaborative team delivering innovation and improving customer experience for digital products for Mastercard? Are you ready to work push the boundaries of what's possible in the digital, mobile and e-commerce space? As part of the products team, you will play a role in Mastercard’s mission to tokenize every transaction, through the management and implementation of new programs that scale and enrich our tokenization, cryptography and dynamic data offerings.
Mastercard’s digital payments strategy is accelerating the transition from card payments to digital payments, using mobile phones and other devices to support issuers, merchants, and wallet providers. Consumers are expanding their range of digital activity across channels/devices every day, and you can be a key contributor in driving this evolution.
We are looking for an experienced Product Manager (PM) to join our Mastercard Digital Enablement Services (MDES) team and take responsibility for the development and implementation of large scale product transformation initiatives. The ideal candidate would exhibit core product management skillset, in-depth understanding of technical product delivery processes (software and managed services), including but not limited to end-to-end management of business and non-functional requirements. The candidate should have a customer-centric mindset and a strong stakeholder management experience. The role requires engagement with regional stakeholders, MDES P&E colleagues, and collaborating with cross-functional teams such as the Customer Data Management team and the Switch Configuration Management team. Requires ability to operate across geographical and time zones. Additionally, the role will involve preparing support materials & delivery of training for support teams, along with other essential Product Management tasks.
Role
The Product Manager (PM) lead will be responsible for the development and management of products/services within the MDES Issuer Enablement and Customer Onboarding domains. This includes B2B customer onboarding, automation, self-service, and enterprise-level platforms and applications. The purpose of the role includes: optimization of customer experience (internal and external), enabling new functionality, transformation of legacy applications/ services, modernization of underlying technology, implementation of strategic product enhancements.
This role will require strong skills and experience in leading cross-functional engagement and building collaboration with the engineering teams, solution designers, UX designers, technical product managers, product owners, and PMO teams. The role will require strong discipline, ability operate within the established frameworks, processes and ceremonies, meet timelines, and comply with the governance requirements. The candidate should be comfortable scoping, planning, and executing large development efforts as well as small rapid product feature enhancements.
Duties include but are not limited to:
This role is situated within the MDES Issuer Enablement and Onboarding Services team, which is a part of the global MDES product organization. The role will report to a Director, Product Management.
About you
Are you motivated to be a part of driving a world beyond cash?
Do you hold up high standards and partner with others around you to achieve them?
Do you have a proven track record of delivering tangible results?
Have you ever managed a product or payment initiative on a global scale?
Role requirements:
We understand that you may not have all the criteria on this list. If you believe you have relevant experience and the capability to fulfil this role, we strongly encourage you to apply.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: