More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.
But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.
Operations Analyst III
Job Summary:
The Operations Analyst III works to support processes and analytics based decisions data management and project implementation. This role works closely with departmental managers to analyze how to maximize the company’s return on investment while being able to mentor a team of operations analysts when needed.
Supervisory Responsibilities:
This position has no direct supervisory responsibilities.
Essential Duties and Responsibilities:
Work with the Persistency and Falloff teams to manage and report on the necessary KPIs
Guide leadership teams with agent licensing tools and ROI analysis
Develop and maintain responsibility for performance and metric reporting on an historical basis
Prepare and present quarterly and annual metrics for executive management meetings
Identify workflow/system improvements and present solutions to management team
Provide analytical analysis for best business practices across all company departments (Finance Marketing Sales Talent Acquisition etc.)
Produce clear and concise presentations regarding projects and other assigned tasks
Provide analysis for strategic initiatives through modeling and sensitivity tool usage
Work with external clients on monetization of marketing leads
Analyze company performance history to determine optimum levels of productivity helping to minimize waste
Become familiar with customer relationship management software
Perform SQL queries for real time updates on reporting requests
Perform additional ad-hoc reports and projects as assigned from time to time
Skills/Abilities:
Excellent written and oral communication skills
Functional analytical skills (projecting costing budgeting etc.)
High level of self-motivation; ability to accomplish goals independently
Articulate and well-spoken; strong interpersonal communication and presentation skills
Strong analytical and detail-oriented aptitude; a high degree of accuracy is required
Education and Experience:
Strong academic record with a BA/BS degree or equivalent experience required.
Minimum 5 years of analytical work experience required
Strong proficiency with Microsoft Office suite especially Excel
Demonstrated proficiency with SQL
Experience leveraging reporting interface tools such as Power BI or Amazon Quicksight required
A strong understanding of statistical concepts relating to real-world data analytics (correlation regression t-tests probability etc.)
Certificates/Licenses/Registration:
N/A
Financial Responsibilities (budget revenue):
This position has no budget responsibility authority and/or level of control.
Physical Requirements:
Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate.
SelectQuote Core Values:
Service: We create positive customer experiences.
Entrepreneurship: We create innovate & take risks.
Leadership: We build & invest in high-performing teams.
Empowerment: We embrace a changing environment.
Courage: We challenge the status quo & drive continuous improvement.
Teamwork: We help support & celebrate each other.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.
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