Position Function: Under the direct supervision of phlebotomy supervisor or designee, performs clerical, phlebotomy (all age/population groups), computer functions pertaining to ordering and collection, EKG, vitals, collection of blood specimens off site including nursing home patients, and other patient care duties in a patient care unit/area.
Essential Functions and Responsibilities
Unit Based Essential Functions and Responsibilities
Core Values: Service, Integrity, Compassion
1. Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.
2. Maintains confidentiality.
3. Demonstrates dependability, to include attendance and punctuality.
4. Is accountable - takes initiative and ownership of issues.
5. Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families.
6. Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.
7. Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.
8. Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.
9. Represents willingness/enthusiasm to create, embrace and facilitate change.
10. Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.
11. Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.
12. Encourages others by providing recognition and support.
Technical Excellence
1. Thinks critically; utilizes sound judgment; promptly reports potential risks.
2. Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.
3. Maintains a level of computer literacy appropriate to their role.
4. Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.
5. Completes hospital-required reviews, e.g. HIPAA, safety, health screening,
care concerns, and others as assigned.
6. Adheres to National Patient Safety Goals.
Job Class Specifics
1. Completes phlebotomy competency for all age/population groups.
2. Completes phlebotomy quiz for policy/procedure and proper specimen containers/tubes.
3. Completes Meditech computer competency.
4. Completes specimen accession competency, if applicable.
5. Attends departmental and hospital inservices and education programs without being constantly reminded.
6. Pleasantly participates in orientation of new employees. Makes them feel welcome and part of the team.
7. Willingly helps all co-workers in completing work assignments. Does not have to be told to check on other areas when there are sick calls.
8. Performs phlebotomy duties to include performing venipunctures and processing specimens, assuring proper specimen handling.
9. Responsible for performing clerical duties, including supply maintenance, patient short registrations and data entry as necessary.
10. Performs EKGs (Summit Health).
11. Performs vital signs as needed.
12. Performs other patient care duties as assigned.
13. Receives, reviews, performs and processes requisitions, specimens and other duties as assigned.
14. Communicates with nursing regarding status of patient assignments such as patient not available, hard stick, etc.
15. Demonstrates involvement in unit activities - team building.
16. Assesses workload and performs in a manner which facilitates swift and continual movement of clients through the assigned work area.
17. Reviews physician orders for tests. Is able to order lab tests with minimal errors and arranges work to outpatient's established time frames and special requests.
18. Supplies patients with the correct specimen containers and appropriate instructions.
19. Follows hospital/laboratory policies and procedures for proper and correct identification of patients, correct technique and proper labeling of specimens.
20. Uses established policies/procedures for collecting blood/non blood specimens and disposes of contaminated supplies and material following hospital/laboratory guidelines.
21. Restocks supplies in work area.
22. Can independently perform assigned duties after orientation period.
23. Understands and follows hospital fire and safety procedures; knows personal role in case of a fire.
General Requirements
The following requirements are expected of all employees:
Core Values: Integrity, Compassion, Excellence, Service
Annual Health Screening with Infection Control and Blood Borne Pathogens Education
Safety Awareness: Hospital Fire, Safety, and Disaster procedures
Confidentiality: Maintains employee and patient confidentiality.
Attendance: Regular attendance is an essential function of the position
Leadership Standards:
Character: Attitude, Integrity, Role Modeling
Job Performance: Results orientation, Customer focus, Decision making, Awareness
Interpersonal Skills: Communication, Relationship-building, Team player, Celebration
Innovation: Breakthrough thinking, knowledge-building/sharing, Coaching/Empowering, System Vision & Management
Physical and Mental Requirements: Classified as medium work by the Dictionary of Occupational Titles: May exert 20-50 pounds of force occasionally, and/or 10-20 pounds of force frequently, and/or greater than negligible (up to 10 pounds) force constantly in order to move objects.
Mental Requirements: Possesses good general mental health; ability to work under pressure; ability to communicate effectively in both written and verbal form; must establish priorities among the essential functions of the job and coordinate these functions with others; ability to speak, read and write the English language.
Working Environment: Conditions that a person in this position is subject to during a normal workday: include possible exposure to patients with infectious diseases or to hazardous material which may contain infectious agents. Work is performed in a well-ventilated, indoor laboratory environment.
Reporting Structure: Reports to Phlebotomy Coordinator; in his/her absence, reports to the Assistant Phlebotomy Coordinator or Administrative Director of the laboratory. Establishes and maintains working relationships with other patient support associates, technical and clerical staff, medical staff, nursing service, other departments of the hospital, and with patients and visitors.
Disclaimer: These essential job functions are requirements of the position, which must be performed either with or without reasonable accommodation. The essential job function list is intended to be a guide rather than a limitation. The Chambersburg Hospital possesses the right to add new responsibilities to the list as business demands dictate. Some of the essential job functions may exclude individuals who pose a direct threat/significant risk to the health and safety of themselves or others.
By identifying essential job functions, we are in no way stating or implying that these required tasks are the only activities that are to be performed by the employee occupying this position. In addition, employees will also be expected to follow any other job-related instructions and to perform any other job-related duties that are included in the job description. The preceding requirements represent only the minimum acceptable levels of knowledge, skills, and/or abilities that a job incumbent must possess; in order to perform the job successfully, the incumbent will possess additional aptitudes so as to perform the other duties that the job description entails.
Qualifications and Standards
Education: Formal education and training: Graduate of an accredited medical assistant program and/or graduate of an accredited phlebotomy program or the equivalent in relative experience; demonstrated knowledge of medical terminology required. Informal or continuing education: Continuing education required as necessary to stay current.
Experience: Experience applying customer service behaviors and communication skills required. Proficiency in phlebotomy preferred; proficiency in EKG preferred; computer literacy and typing skills preferred.
Certifications/Licensure: Maintains current CPR certification. Must have valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.
WellSpan’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass nearly 1,900 employed providers, 220 locations, eight award-winning hospitals, home care and a behavioral health organization serving South Central Pennsylvania and northern Maryland. With a team more than 20,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 2,600 aligned physicians and advanced practice providers are dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.
WellSpan Chambersburg Hospital
Established in 1895 and located in the heart of Franklin County, WellSpan Chambersburg Hospital has long served its South Central Pennsylvania community with award-winning care. WellSpan Chambersburg Hospital’s 274-bed facility provides a community of 156,000 residents full-range inpatient, outpatient and emergent care services. The hospital is noted for its leading-edge technology and full range of medical services, including award-winning heart and stroke care, a cardiac catheterization lab, a family birthing unit and Level II NICU, inpatient rehabilitation, a wound center with hyperbaric oxygen therapy, and surgical services, including robotic surgery. At WellSpan Chambersburg Hospital, we work together to provide our neighbors with important health-related programs focused on disease prevention and management, early detection screening, and tools and resources to prevent disease through health fairs, seminars, children’s events, “fun runs,” and more. WellSpan Chambersburg Hospital was one of several WellSpan hospitals honored by U.S. News & World Report with the High Performing recognition for 2022-23.
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