Restaurant Brands International

About Restaurant Brands International:

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

Summary

Popeyes is during an exhilarating digital evolution, navigating the fast-emerging digital environment and the escalating expectations of our customers. Our digital teams are laser-focused on pioneering innovation across the entire customer journey, both within our restaurants and beyond.

As the Senior Product Manager, Post-Ordering, you will be responsible for building a seamless post-ordering experience that delights our customers. Your purview will encompass four pivotal domains: post-order actions, product retrieval, kitchen technology, and first-party delivery. Post-order actions empower customers to tailor their orders and stay informed about order readiness. Product retrieval entails optimizing both the customer pickup experience and the tools/interfaces for employees to streamline bagging and exchanges. Our kitchen technology initiatives involve predictive demand forecasting and providing employees with real-time instructions to ensure a steady supply of fresh chicken, thereby enhancing guest satisfaction with swift service. Additionally, you will oversee the execution of our first-party delivery strategies in partnership with product operations.

In collaboration with leadership, you will craft a comprehensive strategy for post-ordering and develop a roadmap rooted in meticulous qualitative and quantitative analysis. Employing a data-driven approach, you will prioritize initiatives by harmonizing customer-centric principles with tangible business impact. Your role will entail close collaboration with engineering, design, analytics, and cross-functional partners throughout the entire lifecycle, from ideation to execution, AB testing, and delivery phases. Furthermore, you will champion our approach with stakeholders and transparently communicate our progress and impact every step of the way. 

Requirements

• 5+ years of product management experience working on large scale, consumer facing products and services delivering best-in-class experiences
• Extensive AB testing experience in a production environment at scale
• Experience working with data scientists and testing/shipping models
• Educational or professional background in mathematics, statistics, or engineering
• Ability to understand and explain technical decisions and our core technologies
• Ability to operate effectively in both tactical and strategic capacities
• Results-driven with bias for action and commitment to excellence
• This job is based in Miami
• We follow a hybrid, 4-day in office schedule (M-TH)

#Popeyes

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.