GTT

About GTT:

GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies.

We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net.

Role Summary:

The Vendor Coordinator role sits within the Service Delivery team. This team is composed of skilled individuals responsible for a range of disciplines, which include task allocation and coordination of work activities, service delivery and follow-up of delivery progress. Efficient and timely coordination of Vendor delivery is vital to ensure GTT’s customers receive the highest quality of service delivery.

Job Scope/Supervision:

The Vendor coordinator will place orders with our vendor for circuits then track each order through completion, keeping all stakeholders update on the progress. Key interface points are the vendors, the Project Managers, Service Delivery Coordinators, Engineers and Management teams. The Vendor Coordinator reports to the Manager of Vendor Coordinators. 

Duties and Responsibilities:

• Responsible for all deliveries assigned to him/her. 
• Manage third party resources ensuing that the customer’s orders are delivered on time and to the specified quantity and technical requirements. 
• Communicate regularly with internal stakeholders to ensure accurate understanding of delivery process is available and being communicated to customers during the entire delivery life cycle. 
• Direct planning of vendor installations with customer site contacts. 
• Ensure vendor handover documentation is provided and accurate. 
• Proactively develop and improve validation checks per service and in the delivery process supporting system automation and process improvement. 
• Provide support and advise to other members of the delivery team as needed. 
• Proactively escalate to manager when needed. 

Required Experience/Qualifications:

• Minimum of 2 years experience in telecommunications with a knowledge of the European markets. Preferred 2+ years experience as a Vendor Coordinator, Service Delivery Coordinator or similar role. 
• Excellent written and verbal communication skills in English. Additional European languages such as German, French and Italian are a plus. 
• Ability to present ideas and facts in a convincing way gaining commitment and support. 
• Proactive nature. Anticipates and analyse problems then determine appropriate solution or alternative. 
• Ability to gather, screen and interpret a wide variety of detailed information yet remain focused on the “big picture”. 
• Ability to remain flexible and perform effectively in changing environments.
• Personal focus on continuous improvements. 
• Proficient in MS suite including Outlook, Word, Excel, PowerPoint and Visio

Desirable Experience/Qualifications:

• Bachelor’s degree or higher degree, preferably in telecommunications field. 
• Telecommunications experience in Service Delivery or NOC.
• Knowledge of telecommunications networks including IP/Packet Transmission.

Hours/Travel/Shift:

Monday – Friday, 09:00 – 17:30

Core Competencies

Universal Competencies

• Continuous Improvement: Knowledge of transformation initiatives to drive fundamental changes, enhance responsiveness and efficiency to core business practices. Ability to drive cultural changes from best effort to results oriented.
• Customer First (Non-Customer Facing): Knowledge of internal customer interactions, creating a culture of accountability, collaboration, and partnership. Ability to build an environment supporting internal customer value creation at every level.
• Operational Excellence: Understanding the system-driven processes for consistency and scalability. Ability to re-focus processes and systems from integration activity to maximizing a positive customer impact and anticipating future trends.

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