American Express

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Here’s just some of what you’ll do in this role:

• Deliver world-class customer service, while responding to Customer inquiries and concerns via telephone call channel
• Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express
• Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs
• Meet and exceed quality goals, compliance regulations and productivity targets
• Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms
• Document necessary information, such as payment details, Customers change of details, change of address and travel notifications
• Re-prioritize and adapt to an ever-changing environment

Minimum Qualifications

• At least 2 years of customer service experience in a contact center environment with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
• Ability to work in a fast paced metric driven environment with proficient multitasking and navigation
• Demonstrated consultative experience, ability to influence, resourceful
• Creative problem-solving, eager to find customized solutions
• Experience in banking/financial services a plus
• Bachelor’s degree, associate’s degree and college undergrads may apply

Additional Details:

• We are now working in hybrid model and may be adjusted at anytime. The training is encouraged to be onsite.
• Workplace Flexibility: Full time. Shift flexibility requirements
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations
• Work From Home Requirements:
• Must have at least 25MBPS internet connection plan / speed
• Must have a private & quiet area to work at home
• At American Express’ discretion this position may be work from home and adjusted back to “in office” at any time

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.