Maersk

• To handle multi tasks in Customer Experience team relating to both Export Service and Import Service
• To handle and arrange system updates according to SOPs and guidelines.
• To ensure following up sales opportunities and update sales performance.

Job Responsibilities:

• Be fully familiar and updated with Maersk service scopes, service patterns, acceptance policies and all other matters of the same nature.
• Be the first contact point to customer.
• Attend to e-mails promptly and not later than close of business on each day.
• Receive and confirm bookings received from vendors/customer as nominated in timely manner.
• Follow up sales opportunities from time of quotation till the shipment is finally released to consignee at destination. Update progress to Team Leader / Sales in charge / Nominated offices if required.
• Arrange booking with airlines booking team.
• Update systems & release invoices to customers, arrange payment to suppliers.
• Issue HAWB to vendors.
• Collect documents from vendors and dispatch to the right receivers if requested.
• Ensure vendor management within your area is carried out and properly followed-up.
• Ensure to follow Maersk’s global guideline for operations activities.
• Ensure the systems related KPIs meet requirements (timeline and correctness of MODS update, FACT, ICB, etc…)
• Keep destination offices/ client owners/ customer informed of changes which may affect the agreed cargo planning.
• Ensure all applicable freight and charges are collected from relevant parties (suppliers/ clients/ destination offices, etc.), and report immediately to Team Leader if any payment is not settled timely.
• Maintain flight schedules to be updated on-timely and correctly for tracing purpose from customer.
• Report service or business failure to Team Leader/ Manager
• Provide feedback on product and process improvement to Team Leader
• Update and adhere all new procedures instructed by destination offices or in latest SOP version of your assigned clients and revert to Team Leader if there is any challenge related to these new procedures.
• Work closely with Sales, Suppliers, Pricing, other support teams to archive customer’s satisfaction.
• Give package solution to customer using wide-ranged services of Maersk when required.
• Handle claim at starting level of acknowledgement and inform Team Leader for further investigation and solution.
• Communicate with internal and external Customers constructively and, in the most professional manner – instilling confidence in the Customers.
• Prepare operational reports assigned by Team Leader / Manager
• Carry out ad-hoc tasks assigned by Team Leader / Manager

Required knowledge & Skills

• Bachelor Degree in related field preferably
• 2 years of working experience preferably in air freight industry.
• Good command of spoken and written English.
• Good communication skills
• Customer-minded attitude is required.
• Proficiency in Microsoft Office

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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