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Company Description

Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of Conde Nast; Fairmont Waterfront offers relaxed luxury, incredible water views and is just steps away from Vancouver's seawall, Gastown and Canada Place. About us:

Why work at Fairmont Waterfront?

  • Deeply committed to sustainability and community
  • More than 50% of leadership team including c-suite, are women
  • Firm believers in diversity - we have colleagues from 60 countries
  • Passionate advocates for the LGBTQSIA + community - 365 days of the year, gender inclusive change rooms, only hotel brand to participate in Vancouver Pride Parade, on-going diversity training for all colleagues, hotel level committee and representation
  • Industry leading Leadership program and learning program through our Academies
  • Great perks - Colleague Travel Discount program, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Plan including medical, dental and vision coverage, Pension Plan, and more!
  • One free stay through our Be Our Guest Program, in addition to an Employee discount card that provides up to 50% discounted rate for travel to over 5300 Accor hotels Worldwide
  • Full rate of pay, $28.87/hour following 90 days of service

Job Description

Your knowledge of the hotel and the rapport you build when responding to guest telephone calls will position you as a successful Royal Service Agent. The hub of communications for the hotel, the Royal Service team provides effective and engaging information to hotel guests and our colleagues. 

  • Consistently offer professional, consistent, friendly and engaging service
  • Process all external and internal calls by redirecting calls or directly assisting the caller
  • Take ownership of the caller’s request and ensure follow-up according to the hotel’s standards
  • Maintain knowledge and awareness of all departments within the hotel, in particular Housekeeping, Maintenance, Guest Services, and Food & Beverage
  • Maintain accurate records of guest calls to maintain data integrity
  • Serve as a liaison for guests by providing information relating to all aspects of the hotel
  • Handle and distribute faxes, voice messages and written messages for internal and external Guests
  • Maintain knowledge of the hotel’s emergency procedures

Qualifications

  • Previous customer service experience an asset
  • Must possess outstanding guest service skills, including professional verbal communication skills
  • Proficient in the use of Microsoft Office applications (Outlook, Word, Excel)
  • Strong interpersonal and problem solving abilities
  • Self‑motivated, with the ability to make effective decisions
  • Ability to work cohesively with fellow colleagues as part of a team
  • Demonstrates initiative, and the ability to work with minimal supervision
  • Ability to maintain high service levels under pressure

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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Confirmed 23 hours ago. Posted 6 days ago.

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