Client Assurance Advocate


Company Type


· The Client Security Management Office (CSMO) Sr Analyst, Client Assurance Advocate functions as a client security advisor and service management liaison to assigned clients. Liaising between the Client, Security Operations, Implementation teams, development teams, Sales and other relevant teams and affiliates. The Sr Analyst ensures client service requests are being handled in a professional and judicious manner.Provides consultative services to the legal department to review security or privacy contract provisions and leads client security discussions to address inquiries regarding ADP security controls and assist the sales organization in using security as a differentiator.

· The primary goal of the Sr Analyst is to develop and maintain the Security Advisor relationship with the clients and ensure satisfaction with service delivery, resulting in business expansion and renewal of service agreements. The Sr Analyst position requires a variety of skills and competencies based on a diverse set of roles and responsibilities as noted below, and any other duties or roles assigned.


Specific Skills:

  • Knowledge of ISO 27001 / NIST Standards
  • Understanding of risk based decision making

Generic Skills:

  • Ability to work with diverse groups across globe
  • Excellent written and verbal communication skills
  • Ability to conduct presentations from start to finish
  • Strong product/technology/industry knowledge
  • Ability to manage projects from end to end
  • Knowledge of appropriate networks, products and protocols
  • Strong analytical skills
  • Ability to manage tight deadline


  • Respond to client security questionnaires, RFPs, RFIs, contracts
  • Research and document client security requirements. Provide feedback to CSMO leadership to represent the voice of the client.
  • Engage diverse ADP business units and communicate client security requirements. Communicate Global Security Organization and CSMO functions and capabilities.
  • Using a consultative approach, work directly with client account teams to address client security concerns and requests.
  • Apply excellent oral and written communication skills coupled with strong understanding of detailed industry topics.
  • Leverage basic level knowledge of regulatory / compliance standards to analyze data.
  • Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.
  • Provide administrative support.


Bachelor’s degree in business, information systems, or other related degree or an equivalent in education and experience.
CISSP, CISA, CIPP, CRISC, CISM or any other security certifications are desirable


should have demonstrated strong information security understanding
should have 5 plus years of experience in Information Security/ Audit/IT Risk Management/IT Compliance/ Vendor Risk Management
should have demonstrated ability to explain complex information to others in a straightforward manner Possess the necessary skills (communication), behaviors (service focused & work ethic), and traits to be successful in a Client facing role.

REPORTING Supervised by GSO Director, CSMO

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Confirmed 11 hours ago. Posted 30+ days ago.

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