Maersk

 Foster a proactive and customer-centric culture throughout the terminal.

 Drive commercial activities, focusing on business development and meeting financial targets.

 Analyse local market trends and competition to inform decision-making.

 Develop and maintain Customer Journeys and ensure positive Net Promoter Scores (NPS).

 Ensure Customer Care transitions from reactive to proactive.

PRINCIPAL ACCOUNTABILITIES

STRATEGY SUPPORT

• Establish business priorities to meet the customer’s requirements.
• Maintain positive relationships with key stakeholders, to create and maintain APM Terminals visibility in the market.
• Support the translation of the Commercial strategy into business targets and tangible plans.
• Identify opportunities to enhance the customer experience by addressing current customer challenges.

CUSTOMER CARE

• Manage and maintain highly professional relationships with the various decisions makers within the customer’s organisation.
• Manage the maintenance of a detailed customer data base to include the customers company profile.
• Establish business priorities to meet the customer requirements and take ownership for developing the NPS score.
• Co-ordinates customer issues and complaints with relevant department & maintains a one-point customer contact.
• Proactively identify existing customer needs and opportunities to address those needs. 

SALES

• Drive and manage the customer value proposition to secure growth and profitable sales development.
• Drive the implementation and continuous application of the APM Terminals Sales Process and use of Salesforce.
• Maintain a database of pipeline opportunities including pipeline forecasts, and recording of opportunity plans utilizing Salesforce.

ANALYSIS

• Provide market intelligence and local market research.

PRODUCT DEVELOPMENT

• Support the development of new products and services in coordination with regional/global Product teams for the identification, development and marketing of such products and services.

PERFORMANCE MANAGEMENT

• Support volume development and revenue targets and work proactively to ensure these are met.
• Measure & display commercial results, including periodic forecasting.
• Support the Global Commercial Operating System and maintain regular contact with peers from other APMT terminals.
• Accountable for the management and improvement of local NPS.
• Resolves Commercial issues as they arise.

CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE

• More than 5 years of business experience
• Degree in business, marketing or related discipline. 
• Business level of English language proficiency and Native level in Japanese
• Strong negotiation and relationship building skills on all levels.
• Strong communication skills with the ability to communicate across the organization.
• Trustworthy, and able to work highly independently and in teams.
• Requires strong analytical skills, including the ability to interpret data.
• Must be able to exercise discretion and good judgment, with an ability to understand the effect of decisions overall in the company.
• Must be able to handle company information with confidentiality and discretion.
• Strong stakeholder management, both internal and external.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.