Ericsson

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About this opportunity

We are now looking for the Head of Project & Support Office to ensure customer value and happiness through an efficient project management in project delivery as well as customer support service delivery

What you will do

• Strongly drive digitalization and automation to implement more efficient way of working at both customer and our sides, along with improving network performance and quality
• Being single point of support business owner covering all domains such as Networks and Cloud Software and Services
• Demonstrate strategic thought leadership to evolve our business in the markets and develop execution plan with the team
• Highly closely work with Deployment and Analytics in Networks Taiwan & Hong Kong as well as MNEA Network Services to align service strategy and financial impact
• Conduct resource planning and management to deliver our commitment to the customer in project delivery phase and to secure customer network support operation and handle emergency, realizing financial objective
• Evolve the unit to best perform with proper resource mixture and cost level
• Strongly drive cultural transformation to elevate mindset and behavior
• Strongly drive collaboration over different teams in local markets, MNEA and global Business Areas
• Build a productive work environment and securing well-being, for individuals and the organization
• Look after unit finance within your organization

You will bring

• M.SC, MBA or equivalent degree
• Min. 8 years of experience in telecom industry
• Domain experience in project management, planning and integration management for large scale network project delivery towards mobile operators as well as domain knowledge in customer support and service delivery process
• An open mind, strong work ethic, and self-motivated with a ‘can-do / will-do’ attitude
• Good time management and project management skills, with ability to juggle multiple competing work streams being delivered
• Strong logical and creative problem-solving skills
• Good oral and written communication skills
• Strong connections with key customer personnel in mobile operators is preferred
• PMP certification (Project Management Professional) is preferred

Additional core competence

• Excellent knowledge of the sales process
• Strong customer and market insight
• Financial acumen and skills
• Interest in formulating strategies and concepts
• Adhering to principles and values
• Enjoying leading and responding to change in a high pace environment!

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Taiwan (TW) || Taipei

Job details: Service Delivery Line Manager