Vodafone

Your day to day:

The successful candidate will be part of a team responsible for the monitoring and assurance of complex SD-WAN/SASE solutions provided by Vodafone to Enterprise customers. 

The successful candidate will be responsible for pro-actively identifying and rectifying technical and potential security compliance issues , and reactively responding to tickets raised by customers, troubleshooting, rectifying, and resolving the issue/fault . 

The successful candidate will be aware of latest technologies, trends, and relevant vendors capabilities in this technology/security sector.

With these activities you will have a great impact on our business:

• To pro-actively investigate, analyse, and diagnose issues through thorough examination of the data collation and tool sets provided for analysis.
• Undertake or support rapid restoration of services within service level agreement (and prior to critical Service failure or Security breach when possible)
• Take an overall pro-active responsibility for the technical support of issues arising within a customer SDWAN/SASE environment, working with associated Service Desks to ensure the correct action for an incident is taken and posted to the correct resolving agency (with necessary diagnostics / impact assessments)
• To investigate and resolve problems identified using pro-active (management / monitoring) tools - where possible before critical Services are impacted, or security breaches occur.
• Ensure that incidents are escalated accordingly when necessary, and in line with agreed service level agreements.
• Ensure that all alerts/events generated are investigated and are effectively communicated in accordance with the agreed operational procedure.
• Investigate and analyse complex incidents / problems and engage with the 4th line engineering (or appropriate design authority) resource where necessary
• Assist with analysis of the root cause of faults and the production of subsequent detailed RCA reports
• Engaging with Vendors / partners to ensure faults are remedied within agreed timeframes and in-line with contracted SLA’s.
• Completion of in-life changes to the service (adhering to change-management process) , validating and ensuring changes will have no impact to the service or security posture of the solution or the policy compliance.

With these skills you are a great candidate:

• Proven expertise/experience in Security technologies
• Knowledge of multi-vendor SD-WAN and Firewall configuration 
• Knowledge of SASE security functions. SWG, CASB, FWaaS, ZTNA
• Strong understanding of Network technologies (SD-WAN, MPLS, Internet, TCP/UDP)
• Can demonstrate an understanding of Cyber Defence best practices. 
• Positive team player attitude, ability to collaboratively address any complex issues.
• Strong communication and presentation skills
• Excellent Customer relations skills
• Good problem-solving skills.

Desirable

• Vendor specific Security qualifications (e.g., NSE4-7, CCNP Security)
• Knowledge of both Mobile and Fixed Networks
• Knowledge of Cloud Computing (AWS, Azure)
• Security and IT qualifications (e.g., Security+,ITILv3, CISSP,CISA,CISM,CCSP)
• Understanding of SW Development, DevOps, and API methodology. 
• Experience in working under pressure.

Sounds like the perfect job? We’ve got even more to offer:

• Work from Home – hybrid approach 
• Medical and dental services 
• Life and hospitalization insurance 
• Dedicated employee phone subscription 
• Special discounts for gyms and retailers 
• Annual Company Bonus 
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills 
• You get to work with tried and trusted web-technology 
• Getting in on the ground floor of a technology changing company 
• Flexible Vacation – Take time off when you need it, we trust you 
• Special Paternal Program - 4 months of paid paternity leave 

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don’t meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in. 

#_VOIS