AIG

Instructional Designer

Picture yourself building a successful career as an Instructional Designer at AIG, collaborating with a talented team of highly motivated learning professionals committed to AIG’s continued success as the world’s leading insurance provider. AIG’s HR Learning & Development team is the engine that creates learning experiences for leadership, management, business fundamentals, and professional skills. We help AIG succeed by developing top talent and unleash the potential in each employee. If you would like to be a part of designing the future of learning at AIG, we invite you to consider this position.

About the Role

The Instructional Designer designs and develops learning experiences and talent solutions for our HR and business stakeholders. This role focuses on skill-building for a variety of roles and organizational levels. To succeed in this position, you’ll need to use critical thinking skills for complex business challenges, focusing on the learner to deliver fit-for-purpose experiences in various modalities. Excellent writing skills, a deep understanding of editorial process and governance and sensitivity to how adults learn best are core requirements for the job. Candidates should be adaptable and comfortable working with ambiguous environments, and have a consultative, responsive approach to working with our clients. 

The ideal candidate knows how to take ownership of an innovative learning solution, leading a project from start to finish, all while empowering the team of SMEs, stakeholders, and project members to collaborate and win together. 

Role Activities

• Conduct needs analysis to determine core audience, performance and learning gaps, job tasks, learner environment and audit current content and learning assets.
• Analyze data and other inputs to understand the full context for the learning challenge.
• Identify core business goals and learning objectives, determining instructional strategies, and learning solutions.
• Use design thinking and rapid prototyping to assess possible solutions, uncover assumptions, and pivot the approach for maximum learning impact. 
• Design and develop learning solutions utilizing modern learning methods to ensure learning initiatives produce the desired changes in mindset, behavior, knowledge, and skills.
• Collaborate with global teams and subject matter experts on learning design, development, and delivery, developing and editing content and supporting assets through to the entire process.
• Create and maintain all design documents and deliverables, including storyboards, video scripts project plans, and other artifacts.
• Design and conduct feedback mechanisms (focus groups, pilots), and prioritize outputs for enhanced learning, analyzing program data to make recommendations for continuous improvement.

What We Seek

• Bachelor's degree. (Related experience beyond the minimum required may be substituted in lieu of a degree.)
• 2-5 years progressive work experience in instructional design or learning. (Related experience will be considered.)
• Proven content development skills, combining creative and critical thinking skills to create wireframes, outlines, storyboards, and all types of content deliverables needed in the design process.
• Demonstrated capability to transform business specific content into informative, engaging and memorable learning experiences via different modalities including synchronous and asynchronous e-Learning, videos, and job aids, with an eye for consistency and strategic use of content.
• Comfortable with ADDIE and conversant in other methodologies, including SAM, agile or lean approaches.
• Strong interest in continuous learning with knowledge of evolving trends in the field of learning and organizational psychology.
• Eagerness to explore innovative techniques to deliver cutting edge design solutions.
• Experienced with MS Teams and expert with the Microsoft 365 toolset, including Word, PowerPoint and Excel.
• Great communication skills across all levels of the organization.

Preferred Experience

• Degree or certificate in a related field (Learning/Education, Instructional Systems/Design, Human Performance and Improvement.)
• Conversant with instructional authoring tools such as MS Powerpoint, Articulate Storyline 360 and/or Adobe Suite or video production toolsets. Knowledge of Cornerstone and other learning technologies helpful.
• Prior Insurance experience not required but helpful.
• AI or AI prompt experience helpful.

About HR Learning & Development

As part of Global Talent Management, HR Learning & Development provides strategic learning design, development, and delivery support enterprise wide. We partner with Human Resources Business Partners and business leaders to build organizational skills that increase individual and team effectiveness, growing talent for lasting impact.

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization, that helps businesses and individuals protect their assets and manage risks. What unites us across our many offerings is a commitment to helping individuals, businesses, and communities prepare for and respond to times of uncertainty. We’re committed to making a positive difference for our colleagues and in the communities where we work and live.

A look at our benefits

At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com. 

Functional Area:

HR - Human Resources

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Technologies (Malaysia) Sdn Bhd