Marriott

JOB SUMMARY

The Senior Director, Deployment for US + Canada is responsible for driving the above property and property deployment planning and execution for the Digital + Tech Transformation (DTT) program and will be part of the Business Transformation Office (BTO) team. This role will report directly to the Vice President, Business Transformation Office, US + CAN and have dotted line accountability to the Vice President, Global Deployment, Business Transformation Office. TheDigital and Tech Transformation is a five-year effort to transform Marriott’s technology and business process ecosystem, evolving it to deliver on our vision to become the world’s favorite travel company. The BTO has been established to enable and accelerate DTT through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination and deployment. This role, as part of the BTO, will contribute to building upon our existing expertise and creating the structures and capabilities we need to coordinate the moving parts that make up DTT. This role will further play a key role within the Deployment work track and will partner closely with the leads in global deployment, change and communications, and global technology along with the 3rd party service provider engaged throughout the project.

Responsibilities will include:

• Leading the deployment efforts in the US and Canada for the Digital and Tech transformation in close partnership with the global deployment team and our 3rd party service provider
• Planning for US and Canada deployment including hotel sequencing, edge case planning, resourcing planning, and contingency and continuity scenario development
• Stand up a robust support structure for US + Canada hotels including the oversight of 6 Implementation Director roles
• Liaise with the US + Canada stakeholders to advance decision making, socialize planning decisions and ensure the right parties are up to date on all critical deployment areas
• Support the MGP Change + Deployment work track leads during the 2024 year while planning and strategy mapping crosses deployment, change and comms related to the US + Canada communities

EXPECTED CONTRIBUTIONS

• Support planning for deployment in the US + Canada, in partnership with the global deployment team; work includes:
• Sequencing hotels into waves for each community, beginning with the Select Service to Agilysys community, through gathering input from key continent leaders
• Defining continuity and contingency scenarios for the US + Canada and map mitigation plans
• Determine solutions for key special handling hotel categories, particular for the Select Service and Full Service to Agilysys communities
• Finalizing resourcing support processes for the third party service provider and our internal resources in preparation for implementation
• Stand up and lead a robust implementation support structure, including the following:
• Ensuring the proper US + Canada representation is built into the command center structure
• Engaging US + Canada HR and the discipline leads to identify and secure Subject Matter Experts to support hotels throughout the deployment lifecycle
• Hire, onboard and lead ~6 Implementation Director roles who will oversee pods of Implementation Managers and liaise with the 3rd party service provider
• Lead the execution of the deployment in the US + Canada, including:
• Ongoing management of the implementation resources, including monitoring the success and or opportunities identified via the service provider
• Monitoring success and gathering feedback on an ongoing basis throughout the deployment in partnership with measurement and change management partners
• Establishing and refining the escalation process for the continent to ensure hotel and FMC response to critical deployment tasks
• Delivering regular team and executive status updates during DTT deployment. 

CANDIDATE PROFILE 

Education and Experience Required

• 4-year degree or equivalent from an accredited university in Business Administration, Hospitality Management, Technology or related major or equivalent experience is required.
• Eight or more years of work experience in hotel, consulting or business analytics, demonstrating progressive career growth and a pattern of exceptional performance. 
• Lodging/hospitality industry experience across multiple brands and disciplines
• Experience managing large-scale initiatives and managing associated change.
• Experience evaluating business trends and successfully implementing new business programs and strategies that enhance multi-unit business performance.

CORE WORK ACTIVITIES 

• Build effective relationships with all internal and external stakeholders. Ensure decision-making that balances the needs of the various stakeholder groups and promotes the long-term viability of the business.
• Responsible for ensuring the appropriate systems, tools, processes, and training are in place to successfully position hotels from a hotel deployment perspective.
• Identify continuous improvement opportunities and risks to determine strategic implications, provide feedback to key stakeholders and take a leadership role in the decision-making process. 
• Partner with Global and Continent leadership to determine any gaps by identifying deployment needs where there are no tools or systems in place and ensure tools and systems are applicable and deployed to the US + Canada. 
• Ensure that hotels and above property teams understand and use deployed tools, resources, and systems and support adoption through the sustainment of DTT. 
• Ensure that systems, tools, processes, and training are consistently applied and used across the continent.
• Identify gaps in hotel support and work with global discipline teams and continent leaders to address these gaps – through systems enhancements, tool development, process improvements, training and education, or a combination of these approaches.
• Maintain first-hand knowledge of developing change and learning deliverables to ensure nuances are fully understood and incorporated for the US + Canada.
• Develop actionable recommendations and responses to optimize performance in th deployment plan.
• Review ongoing deployment decisions and initiatives ensuring the right approaches and resources are brought to bear on overall business challenges and opportunities. Monitor hotels that are not performing to expectation. 
• Champion leadership development and workforce planning priorities by assisting in the assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; work with HR to anticipate future talent needs based on business growth plans.
• Develop and execute deployment plans for any new initiatives post DTT and align with US + Canada team on project deployment plans. 
• Recommend deployment approaches for meeting project success criteria with minimal disruption to impacted associates.
• Ensure deployment planning includes all tools, information, and resources necessary to set properties up for a successful launch.
• Maintain project transparency throughout deployment, schedule and facilitate deployment meetings as needed within the continent.
• Ensure all created LandIt tasks are relatable at the property perspective, establish property level support channels (check-in calls, mailbox), and collect feedback from properties throughout the deployment process.
• Create standard templates to optimize effectiveness of deployment, including decks, webinars, property engagement, tasks lists, status reports, and escalation flows.

MANAGEMENT COMPETENCIES 

Stakeholder Relations

• Partners with key stakeholders to ensure execution across disciplines as needed. 
• Drives the organizational alignment and accountability for successful outcomes of all MGP-related initiatives with the continent and market, and other functional areas; ensures strategies address relevant stakeholder needs and competitive environment; executes accordingly.
• Creates informal mentor relationships with other MGP and related discipline partners to create a climate of teamwork and learning.

Leading & Managing Teams

• Creates a synergistic leadership team and business environment that encourages accountability, high standards, and innovation to consistently deliver positive business results.
• Hires, develops, and retains diverse talent that makes a strong, positive impact on the organization. 
• Sets clear organizational goals and expectations for direct reports using the performance review process and holds team accountable for performance.
• Continuously improves team and job structures and ensures clear leadership accountabilities are in place.
• Builds teams with the appropriate mix of talent and skills to drive innovation and performance. Identifies talents of direct reports, and assists with their growth and development plans. 

Leadership

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
• Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Finance, Legal etc.) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Strong understanding of sales, marketing, revenue management strategies, tools and processes.
• Strong understanding of Excel. 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.