We’re looking for motivated, engaged people to help make everyone’s journeys better.
- Specialist is responsible for training new CSR’s and CSA’s in accordance with Gate Gourmet and airline requirements
- Responsible for ramp safety observations and enforcement
Main Duties and Responsibilities:
- Ensures all new hires are trained and qualified to operate company vehicles in the catering process according to GGI and Airline requirements
- Monitors ramp safety on a shift basis
- Ensures all safety books are up to date according to policy
- Ensures CSR’s and CSA’s have up to date AOA badges and renewals in a timely manner
- Conducts recurrent training
- Ensures compliance to DOT requirements (if applicable)
- Monitors safety in the building for compliance
- Assists in investigations
- Ensures Motor Vehicle Reports are obtained and reviewed for compliance
- Ability to work various shifts and days
Qualifications
Education:
- High school diploma/GED required
Work Experience:
- In-Flight catering experience as a CSR, or six (6) months safety experience in a transportation company
Technical Skills: (Certification, Licenses and Registration)
- Valid Driver’s Licenses (CDL if applicable)
- AOA Security Badge. Custom Seal (if applicable)
- Forklift Certification (if applicable)
Language / Communication Skills:
- Excellent oral and written communication skills
Job Dimensions
Geographic Responsibility:
Type of Employment: full-time
Travel %: n/a
Exemption Classification: Non-Exempt
Internal Relationships: Unit employees
External Relationships: Customers
Work Environment / Requirements of the Job:
- Ability to deliver and train CSR’s and CSA’s in required material
- Computer literate
- Work in a fast paced environment
- Attention to detail and compliance oriented
- Current or previous labor relations experience is a plus, but not required
- Excellent time management skills required
- Complies with company policies
- Ability to handle multiple tasks without losing focus on priorities.
- Regularly stands, bends, lifts and moves intermittently during shifts
- Must be to lift, pull, push, and move products, equipment’s, and supplies daily
- Rotation schedule over 50 hours per week
Budget / Revenue Responsibility: (Local Currency)
Organization Structure
Direct Line Manager (Title): Mgr, Ops, Safety & Compliance or Sr Mgr, Ops, Compliance, BU
Dotted Line Manager (Title, if applicable): n/a
Number of Direct Reports: 0
Number of Dotted Line Reports: 0
Estimated Total Size of Team: 2
gategroup Competencies Required to be Successful in the Job:
- Thinking – Information Search and analysis & problem resolution skills
- Engaging – Understanding others, Team Leadership and Developing People
- Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
- Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
- We treat each other with respect and we act with integrity
- We communicate and keep each other informed
- We put our heads together to problem solve and deliver excellence as a team
- We have passion for our work and we pay attention to the little details
- We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
- We do what we say we will do, when we say we are going to do it
- We care about our coworkers, always taking an opportunity to make someone’s day better
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
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If you want to be part of a team that helps make travel and culinary memories, join us!
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