When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Service Support Specialist - Dutch speaker
Location(s)
Krakow, Poland - Hybrid, Poland - Remote (Home Based)PerkinElmer OneSource team is seeking a Service Support Assistant with Dutch language skills to to coordinate the repair and maintenance of customer laboratory instrumentation in Belgium and Netherlands.
You will be part of a team in Poland either working remotely from home or in a hybrid work pattern out of our Krakow office.
Responsibilities
- Process, manage and monitor customer requests and ensure compliance with contractual conditions according to the desired services.
- Plan preventive and/or repair maintenance as well as validation services with internal teams and 3rd party providers.
- Creation of Purchase Orders and tracking of services delivered.
- Work with finance organization to invoice services outside of contractual coverage.
- Ensure compliance with the documentary review, within a quality framework
- Update the database and support the customer on a daily basis in their activity
Your profile:
- Approx. 3 years of experience in the field of Sales Administration, Customer Service or Procurement.
- Good English and Dutch written and spoken skills.
- A bias for action and high level of commitment to customer
- Able to work effectively within a team and an individual.
- Organized with good time management skills.
- IT literate with previous experience of SAP an advantage
What we offer you
- Private healthcare including dental care – MEDICOVER,
- Life and long-term disability insurance – GENERALI,
- Gym card - MULTISPORT,
- Social Fund Subsidies,
- Home Office allowance,
- Tuition reimbursement,
- Referral awards,
- Internal career development opportunities in multiple business areas,
- and up to 4 additional days of vacation by length of service in the company.
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