Novartis

Job ID

395321BR

About the role

Job Summary/Purpose :

The single point of contact between the service providers and the end users. Captures demand for incident resolution and service requests. Provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.

Your Key Responsibilities

• Manage the day-to-day support of Sandoz’ executives and board members.
• Establish relationships with the necessary support groups and technical teams to be present at the right time at the right location with the right solution.
• Manage global events, i.e. shareholder meetings, corporate announcement events.
• Be physically present for on and offsite meetings by the executives and boards.
• Address the needs and challenges of the changing workplace and workforce towards executives and board.

Position Title

Global Service Expert, Executive IT Support

Role Requirements

What you’ll bring to the role:

• Customer and service first attitude – possess a strong customer-oriented approach, demonstrating exceptional technical support and training skills
• Escalation management and handling
• Superior reasoning, analytical and decision-making skills
• Installing and maintaining workstations, tablets, mobile phones, peripherals, video conferencing and managing user accounts
• Identifying innovative solutions to fulfil requests with experience working and leveraging diverse IT Teams
• Proven ability to establish and maintain strong long-term relationships, communications and interact professionally with a diverse group of Executives
• IT Service Management Practices (ITIL Foundation)

Education:

University degree in Computer Science or comparable education or comparable industry experience

Languages:

Fluent English written and spoken.

Experience and Skills:

• Holding a track record dealing with high level/ top management users leading critical key role within the organization
• Experience in dealing with large global events (Shareholder meetings, quarterly and annual results events, etc.)
• 5 - 10 years of IT experience in operations and system management

Why Sandoz?

500 million patients were touched by Sandoz generic and biosimilar medicines in 2021 and while we’re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world.

How will we do this? We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could achieve here at Sandoz!

Join our Sandoz Network : If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here:

https://talentnetwork.novartis.com/sandoztalentpool

Job Type

Full Time

Country

Switzerland

Work Location

Basel

Functional Area

Technology Transformation

Division

SANDOZ

Business Unit

NON-NVS TSA TECHNOLOGY SZ

Employment Type

Regular

Company/Legal Entity

Sandoz AG

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Shift Work

No

Early Talent

No

Read Full Description