Position Summary...
What you'll do...
As a Director, Operations and Implementation for the Payer Relations team, you will be responsible for developing and maintaining relationships with key internal and external stakeholders, negotiating pricing and drafting agreement terms, drafting policies and procedures, conducting root cause analysis, and ensuring compliance with regulatory requirements and industry standards.
To excel in this position, you will need to have experience managing and overseeing aspects of provider or payer operations, contracting, claims management, enrollment, and/or provider databases.
You'll sweep us off our feet if...
- You have a strong understanding of health plan and provider managed care principals
- You have experience negotiating provider agreements (health, optical or pharmacy)
- You have excellent communication and organization skills
- You have the ability to develop and analyze operational metrics.
Leads the development of multiple projects and programs by
- utilizing operations expertise for the development and improvement of project and program initiatives.
Manages the alignment of business initiatives and the support segment strategy by
- identifying, aligning, and managing interdependencies across implementation portfolio
- assessing capacity and resources and adjusting prioritization and assignments based on strategy
- ensuring support segment expertise is incorporated into business initiatives
- designing initiative operationalization within support segment frameworks
- providing guidance to ensure the target associate and customer experience is identified and represented throughout the portfolio.
Manages and deploys leadership methodology and operational processes and procedures across multiple functions by
- evaluating key business components in order to assess current performance standards
- identifying areas of improvement
- developing improvement solution
- ensuring methodologies, processes, and procedures are simple and executable with manageable roll out plans
- consulting with cross-functional teams to gain alignment on improvement solutions
- ensuring methodologies, processes, and procedures are sustainable for future use
- communicating changes and solutions to key stakeholders in order to gain buy-in.
Provides overall direction by
- analyzing business objectives and customer needs
- developing, communicating, building support for, and implementing business strategies, plans, and practices
- analyzing costs and forecasts and incorporating them into business plans
- determining and supporting resource requirements
- evaluating operational processes
- measuring outcomes to ensure desired results
- identifying and capitalizing on improvement opportunities
- promoting a customer environment
- demonstrating adaptability and sponsoring continuous learning.
Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by
- diagnosing capability gaps
- recruiting, selecting, and developing talent
- supporting mentorship, workforce development, and succession planning
- leveraging the capabilities of new and existing talent.
Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by
- integrating these values into all programs and practices
- developing consequences for violations or non-compliance
- supporting the Open Door Policy.
Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by
- sponsoring and leading key community outreach and involvement initiatives
- engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives
- supporting associate efforts in these areas.
#LI-MF4
Live our Values
Culture Champion
- Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart’s commitment to communities, social justice, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
Servant Leadership
- Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Embrace Change
Curiosity & Courage
- Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Digital Transformation & Change
- Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
Deliver for the Customer
Customer Focus
- Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and the EDLP and EDLC business models to all plans.
Strategic Thinking
- Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.
Focus on our Associates
Diversity, Equity & Inclusion
- Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.
Collaboration & Influence
- Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.
Talent Management
- Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business, Technology, Logistics Supply Chain, Communications, or related field and 5 years’ experience in retail, production, operations management, or related area OR 7 years’ experience in retail, production, operations management, or related area. 2 years’ supervisory experience.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Microsoft Office, Working on cross-functional teams or projects
Masters: Business Administration
Primary Location...
2608 Se J St, BENTONVILLE, AR 72712, United States of America
About Walmart
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
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