Arkose Labs

The mission of Arkose Labs is to create an online environment where all consumers are protected from online spam and abuse. Recognized by G2 as the 2023 Leader in Bot Detection and Mitigation, with the highest score in customer satisfaction and largest market presence four quarters running, Arkose Labs offers the world's first $1M warranties for credential stuffing and SMS toll fraud. With 20% of our customers being Fortune 500 companies, our AI-powered platform combines powerful risk assessments with dynamic threat response to undermine the strategy of attack, all while improving good user throughput. Headquartered in San Mateo, CA, with employees in London, Costa Rica, Australia, India, and Argentina. Arkose Labs protects enterprises from cybercrime and abuse.

Position Summary

As a Senior UX Designer, you will play a significant role in leading the design of the command center and self-service portal. You will also have the opportunity to work with customers to embed Arkose Labs anti-fraud solutions into their site or app with a GUI that is visually seamless when compared to the customer’s own GUI. Working closely with stakeholders, you'll set the design direction, define priorities, identify areas of opportunity, and lead design efforts from concept through launch and beyond.

Responsibilities

As a UX Designer, you will be responsible for:

• Working closely with product teams and engineers to bring mockups to life that set the vision for major projects as well as short-term tactical work.
• Working on a range of projects from loosely defined problems to specific features.
• Develop client GUIs in CSS, JSON, and JavaScript for web and mobile applications, utilizing Figma and Sketch
• Effectively communicate customization abilities and limitations to customers with complex design systems
• Translate Figma / Sketch design requirements into responsive CSS design
• Lead creative solutions for interactive software design through the eyes of clients and end-users
• Developing a deep understanding of our product goals and technical details to design experiences that balance user, business, and engineering goals
• Working closely with the product management team around overall vision, design and research processes, and design systems.
• Being able to use data and analytics to inform design and identify opportunities.
• Customize CSS styling off Arkose anti-fraud solutions to match customers UX/UI requirements.
• Create design related artifacts that are needed by the engineering team to develop the user interface.
• Aid in both the UX design and design content around the implementation of customers’ tonality, emotion, and interpretation of captcha instructions
• Work closely with the technical artists team to develop new assets and artifacts to be used in the Arkose Match-Key puzzles.
• Help convert data from usability testing of our CAPTCHA into digestible, on-brand, customer facing material
• Understand the development pipeline of the Arkose Match Key puzzles and provide support during the US hours. 

Must Haves

• Have a minimum of 5 years of working experience with designing SaaS Portals or B2B applications in addition to education in UX/UI or related fields.
• Demonstrate a portfolio with real work examples which include problem statement, ideation, solution and outcomes.
• Accessibility development and design experience (focus states, tab states, screen readers)
• Have the ability to break down complex problems into elegant user experiences.
• Be able to thrive in a dynamic environment and be comfortable with ambiguity
• Have experience working with an established design system
• Have experience with the popular design and project management tools (Figma, Miro, Jira), data analytics tools and standards (HTML/CSS, accessibility)
• Ability to translate design requirements from Figma/Sketch mockups into CSS code.
• Proficient with CSS3 and HTML5.

Nice to Have

• Background in interactive software design, including usability and accessibility
• Startup experience
• Familiarity with React
• Experience working with SVG format and other illustration skills
• Familiarity with using AWS systems such as DynamoDB
• Experience developing internal tools to optimize visual asset control and configuration, especially with Python and Javascript
• Experience executing and debugging configuration files for a software product

Why Arkose Labs?

At Arkose Labs, our technology-driven approach enables us to make a substantial impact in the industry, supported by a robust customer base consisting of global enterprise giants such as Microsoft, Roblox, OpenAI, and more. We’re not just a company; we’re a collaborative ecosystem where you will actively partner with these influential brands, tackling the most demanding technical challenges to safeguard hundreds of millions of users across the globe.

Why do top tech professionals choose Arkose Labs?

• Cutting-Edge Technology: Our high-efficacy solutions, backed by solid warranties, attract leading, global enterprise clients.
• Innovation and Excellence: We foster a culture that emphasizes technological innovation and the pursuit of excellence, ensuring a balanced and thriving work environment.
• Experienced Leadership: Guided by seasoned executives with deep tech expertise and a history of successful growth and equity events.
• Ideal Size: We’re structured to be agile and adaptable, large enough to provide stability, yet small enough to value your voice and ideas.

Join us in shaping the future of technology. At Arkose Labs, you’re not just an employee; you’re part of a visionary team driving global change

The most recognizable brands in the world select Arkose Labs, including OpenAI, Roblox, Microsoft, Adobe, Expedia, Snapchat, Zilch, and ZipAir.

We value your unique contributions, perspectives, and experiences. Be part of a diverse and high-performing environment that prioritizes collaboration, excellence, and inclusion. We hire the best, focus on their professional development, and offer support for continuing education.

We value:

• People - independent thinkers making data-driven decisions and taking project ownership
• Teamwork - building trust, respect, and integrity to openly communicate and constructively challenge one another
• Customer Focus - customer empathy and problem-solving obsession
• Execution - actions with precision, professionalism, and urgency

Benefits:

• WiFi and Phone stipend
• Home office set up assistance
• Stipend for additional medical benefits

Arkose Labs is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Arkose Labs will provide reasonable accommodations for qualified individuals with disabilities.

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